Customer Account Representative 1

ASSA ABLOY Fenestration; Reno (NV); On-site; Full time

Job summary

An established industry player is seeking a Customer Account Representative to join their team in Reno. This full-time role offers a unique opportunity to engage with customers and enhance their experience through effective communication and problem resolution. As the first point of contact for inquiries, you will play a crucial role in building strong relationships and promoting customer loyalty. The position is designed for individuals who thrive in a collaborative environment and are eager to develop their skills in a dynamic setting. Join a company that values innovation and teamwork, and be part of a supportive culture that prioritizes your professional growth.

Benefits

Health Benefits

Dental Benefits

Vision Benefits

Employer-Paid Life Insurance

401(k)

Vacation Pay

Holiday Pay

Qualifications

• Strong working knowledge of Microsoft Excel is essential.
• High attention to detail and good organizational skills are required.

Responsibilities

• Resolve customer inquiries regarding order status, products, and pricing.
• Work with internal departments to ensure timely shipment and product availability.
• Maintain accurate customer profiles and handle debits/credits.

Skills

Attention to Detail

Organizational Skills

Teamwork

Resourcefulness

Microsoft Excel

Education

High School Diploma

Two-year Degree

Job description

Job Details

Job Location: ASSA ABLOY Fenestration Reno - Reno, NV

Position Type: Full Time

Salary Range: $22.00 - $23.00

Job Category: Customer Service

Description

ASSA ABLOY Fenestration LLC. is seeking a Customer Account Representative 1 to join our team in Reno, Nevada. This is a full-time temporary position needed for 4-5 months beginning in May-25. Our company specializes in designing innovative and customized hardware solutions for the residential window and door market in North America. Our product line includes advanced systems for window and door applications and includes a full line of European hardware solutions.

As part of the ASSA ABLOY group, we combine our global resources to successfully support our partners with unique and market-leading product solutions. The Customer Account Representative 1 role is an excellent opportunity to join our growing company and to personally develop within an international operating environment.

Position Summary

Ensures delivery of excellent customer service through professional customer communication, and coordination with other departments to quickly and accurately resolve inquiries and issues. The CAR 1 is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. The goal is to build and maintain business relationships with customers by providing prompt and accurate service, to promote customer loyalty and help grow the ASSA ABLOY brand.

Essential Job Functions

Job duties include but are not limited to the following:

• Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and Sales
• Expedite orders, working with various internal departments to ensure product availability and timely shipment
• Initiate debits/credits resulting from customer feedback. This involves researching and understanding the problem, taking appropriate action, following up on Return Goods Authorizations and logging all Quality Issues
• Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)
• Partner with sales reps to act as a true Fenestration Solutions Expert
• Work with Engineering and other departments to set up new item or customer cross-references
• Ensure all customer profiles are accurate and up to date
• Knowledge of International shipping requirements a plus

Qualifications

Knowledge, Skills and Abilities

• High attention to detail
• Good organizational skills and follow up
• Teamwork – works well within the team and cross-functionally
• Ability to be resourceful and flexible as conditions change or while encountering obstacles
• Strong working knowledge of Microsoft Excel

Educational & Certification

• High School Diploma, Two-year degree is a plus

ASSA ABLOY Fenestration LLC. offers a competitive compensation package including health, dental, vision benefits for you and your family, employer-paid life insurance, 401(k), vacation and holiday pay.