Customer Account Representative

Decimal Engineering; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Decimal Engineering is seeking a Customer Account Representative who will be the primary contact for selected customers, guiding projects from quote to delivery. You will collaborate with Engineering and Production to ensure an outstanding customer experience.

The role emphasizes relationship-building, clear communication, and meticulous organization in a fast-paced manufacturing environment, with opportunities to contribute to process improvements and customer satisfaction.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Experience with CRM software and AI productivity tools is a plus.
• Experience in manufacturing or technical customer service roles.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Prepare accurate quotes, process orders, and coordinate customer requirements.
• Serve as the primary liaison between customers and internal Engineering, Production, and Quality teams.
• Proactively communicate order status, delivery updates, and solutions to customer concerns.
• Resolve issues quickly through problem-solving and follow-up.
• Maintain accurate customer records, documentation, and communications.
• Represent Decimal during customer visits, trade shows, and other industry events.
• Identify opportunities to improve customer satisfaction and internal processes.

Skills

Communication

Relationship building

Organizational skills

Team approach

Tools

Excel

CRM software

Job description

Description

At Decimal Engineering, we believe exceptional customer service is built on strong relationships, clear communication, and a commitment to delivering on our promises. As a Customer Account Representative, you'll be the primary point of contact for assigned customers, guiding projects from quote to delivery while partnering with our engineering and production teams to deliver an outstanding customer experience.

Description

At Decimal Engineering, we believe exceptional customer service is built on strong relationships, clear communication, and a commitment to delivering on our promises. As a Customer Account Representative, you'll be the primary point of contact for assigned customers, guiding projects from quote to delivery while partnering with our engineering and production teams to deliver an outstanding customer experience.

What You'll Do

• Build and maintain strong relationships with assigned customer accounts.
• Prepare accurate quotes, process orders, and coordinate customer requirements.
• Serve as the primary liaison between customers and our internal Engineering, Production, and Quality teams.
• Proactively communicate order status, delivery updates, and solutions to customer concerns.
• Resolve issues quickly through problem-solving and follow-up.
• Maintain accurate customer records, documentation, and communications.
• Represent Decimal during customer visits, trade shows, and other industry events.
• Identify opportunities to improve customer satisfaction and internal processes.

Requirements

What We're Looking For

• Excellent communication and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Proficiency with Microsoft Office, particularly Excel.
• Experience in manufacturing, technical customer service, inside sales, account management, or quoting is preferred.
• Experience with CRM software and AI productivity tools is a plus.
• A proactive, team-first mindset that reflects Decimal's values of Creativity, Sense of Urgency, Integrity, Ownership, and Service Excellence.