Customer Account Representative

Mid-Am Holdings, LLC; Olathe (KS); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Health benefits after 60 days

Paid Time Off

Health, Dental and Vision

401K Plan with company matching

Job summary

Mid-Am Building Supply is seeking a customer service representative in Olathe, Kansas to handle incoming sales calls, enter orders, and quote prices on stock and non-stock items. You will work with our sales catalog, assist customers and help drive timely delivery while maintaining high service standards.

You will participate in counting inventory, prepare truck runs, and support contractor meetings. A Bachelor's degree or equivalent experience is preferred, with strong communication skills and

Qualifications

• Bachelor's Degree or equivalent experience.
• Strong customer service and communication skills.
• Knowledge of building materials is a plus.

Responsibilities

• Enter customer orders into the computer.
• Answer incoming customer calls.
• Quote customers prices on non-stock and stock items.
• Find solutions to customer’s problems.
• Pull literature and samples from stock as necessary.
• Handle all customer pick up business.
• Assist in counting inventory and checking stock.
• Attend contractor meetings and sales meetings.

Skills

Customer service

Microsoft Office

Communication

Teamwork

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

SCHEDULE8-5 M-FPAY26.50/HRPOSITION SUMMARYCustomer service, handling incoming sales calls, and customer inquiries.ESSENTIAL FUNCTIONSEnter customer orders into the computer.Answer incoming customer calls.Quote customers prices on non-stock and stock items.Find solutions to customer’s problems.Run delivery tickets for truck runs. Check truck run tickets upon return, do credits if necessary.Pull literature and samples from stock as necessary.Handle all customer pick up business.Put together special truck runs and occasionally make truck run calls.Enter entrance door tickets and window tickets.Assist in counting inventory and checking stock.Attend and assist with contractor meetings, clinics and sales meetings.POSITION QUALIFICATIONSUnderstanding of and the ability to work with our sales catalog.Must be able to work with customers and the general public effectively and courteously.Analytical Skills - Ability to use thinking and reasoning to solve a problem.Communication, Oral - Ability to communicate effectively with others using the spoken word.Communication, Written - Ability to communicate in writing clearly and concisely.Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.Must be able to work in a team environment.EDUCATIONBachelor's Degree (four year college or university). May substitute experience for education.EXPERIENCEKnowledge of specialty building material product lines.SKILLS & ABILITIESComputer SkillsHighly experienced Microsoft Office user; and, demonstrated adaptability with other company integrated systemsOTHER REQUIREMENTSMust have a valid motor vehicle operator’s license.Must be willing to work outside of normal business hours to meet the customer’s needs.Mid-Am Building Supply offers a competitive benefits package including:Health benefits after 60 days!GENEROUS Paid Time Off9 paid holidaysHealth, Dental and VisionShort-term disability (Company Paid)AD&D (Company Paid)Life insurance (Company Paid)Health Savings Account (HSA) Company Contribution up to $1,000 annuallyFlexible Spending Accounts (FSA)401K Plan plus Company matching contributionWe are an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.Mid-Am Building Supply enforces a policy of maintaining a drug-free workforce in as safe of working environment as possible, including pre-employment substance abuse testing.About Mid-AMMid-Am Building Supply is the premier wholesale distributor of building products to America's Heartland. Through our four strategically located warehouses we offer quick and easy access to our inventory of over $32,000,000 of roofing, siding, insulation, windows, fasteners, cabinets, moldings, decking, railing, locks and interior and exterior door products.We are part of a powerful group of companies with a network of over 86 distribution centers spanning North America. Our parent company ADENTRA comprises six distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company; Novo Building Products, Mid Am Building Supply, and Woolf Distributing. Our brands work together as North America’s largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play. We have approximately 3100 employees across North America and are growing as we are very active in acquiring complementary companies. Our North American Head Office is located in Langley, BC, CanadaFor more details and benefits information - see our careers site - https://midambuilding.com/ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives.Candidates may be required to undergo pre-employment drug testing and background checks as part of the hiring process, unless restricted by applicable state or local laws.#midameg