Customer Account Representative

Lorygen Group; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Lorygen Group in Los Angeles is seeking a Customer Account Representative to assist clients with account management and customer support operations. Responsibilities include handling account inquiries, maintaining records, and providing product information. Ideal candidates will have strong communication and customer service skills, a professional demeanor, and problem-solving abilities. This position provides the opportunity to develop long-term customer relationships and enhance service delivery.

Qualifications

• Strong communication and customer service skills.
• Professional and organized demeanor.
• Basic computer and data entry proficiency.

Responsibilities

• Assist customers with account-related inquiries and service requests.
• Maintain and update customer account records.
• Provide information about products and services.

Skills

Strong communication and customer service skills

Problem-solving abilities

Multitasking abilities

Job description

About Us

Wework closely with startups, growing businesses, and established brands to create user-focused digital solutions that are functional, visually compelling, and built for long-term growth. From concept to launch—and beyond, we become your digital partner.

Overview

We are hiring a professional Customer Account Representative to assist clients with account management, service updates, and customer support operations.

Key Responsibilities

• Assist customers with account-related inquiries and service requests
• Maintain and update customer account records
• Provide information about products, services, and account options
• Resolve customer concerns and elevate issues when necessary
• Support customer retention and relationship-building efforts
• Track customer interactions and account activity

Qualifications

• Strong communication and customer service skills
• Professional and organized demeanor
• Problem-solving and multitasking abilities
• Basic computer and data entry proficiency
• Previous customer service experience is a plus but not required