Customer Account Representative

Theadventuremarketing; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Avalonvi is seeking a motivated Customer Account Representative to support customer relationships and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, and developing strong communication and relationship-building skills.

The position offers opportunities to engage with customers, maintain accurate records, and contribute to satisfaction initiatives through proactive follow-ups and

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Reliable, adaptable, and detail-oriented.
• Ability to work independently and as part of a team.
• Previous customer service or account support experience is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional customer assistance.
• Support customer follow-ups and account-related activities.
• Maintain organized customer information and activity records.
• Assist with customer satisfaction initiatives.
• Collaborate with team members to meet service objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused

Organizational skills

Problem-solving

Team player

Independent work

Education

High school diploma or equivalent

Job description

About Us

AtAvalonvi, we specialise in strategic, real-world marketing solutions that help brands connect with people where it matters most — face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional customer assistance.
• Support customer follow-ups and account-related activities.
• Maintain organized customer information and activity records.
• Assist with customer satisfaction initiatives.
• Collaborate with team members to meet service objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Reliable, adaptable, and detail-oriented.
• Ability to work independently and as part of a team.
• Previous customer service or account support experience is a plus but not required.