Customer Account Representative

Biz Voice Boost; Fayetteville (NC); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Competitive annual salary: $57,000–$62,000

Opportunities for professional growth

Comprehensive training and onboarding

Paid time off

Consistent hours from Monday to Friday

Job summary

Biz Voice Boost in Lawrence, Massachusetts is hiring a Customer Account Representative to manage client accounts and ensure satisfaction. The ideal candidate will possess strong communication and organizational skills and be proactive in problem-solving.

This role requires a bachelor's degree in Business or Communications and 1–3 years of relevant experience. Benefits include competitive salary, professional growth opportunities, and a supportive work environment.

Qualifications

• 1–3 years of experience in account management, customer service, or client relations.
• Ability to work independently and collaboratively in a team environment.
• Highly organized with attention to detail.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Manage daily account operations and respond to customer inquiries.
• Monitor account performance and provide updates or solutions as needed.

Skills

Communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Time management

Education

Bachelor's degree in Business or Communications

Tools

Microsoft Office Suite

CRM platforms

Job description

Job Description

We are currently seeking a highly motivated and detail-oriented Customer Account Representative to join our team. This position plays a vital role in managing client accounts, ensuring client satisfaction, and providing solutions that support long-term partnerships. The ideal candidate will be an excellent communicator with a proactive mindset and strong organizational skills.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Manage daily account operations and respond to customer inquiries in a timely and professional manner
• Monitor account performance and provide updates or solutions as needed
• Maintain accurate client records, data, and documentation
• Collaborate with internal departments to ensure client needs are met
• Identify opportunities to enhance client satisfaction and increase account value
• Resolve customer issues effectively, ensuring a positive client experience

Qualifications

• Bachelor's degree in Business, Communications, or related field (or equivalent experience)
• 1–3 years of experience in account management, customer service, or client relations
• Strong communication, interpersonal, and problem-solving skills
• Highly organized with attention to detail and time management
• Ability to work independently and in a team environment
• Proficient in Microsoft Office Suite and CRM platforms

Benefits

• Competitive annual salary: $57,000–$62,000
• Opportunities for professional growth and career development
• Supportive, collaborative work environment
• Comprehensive training and onboarding programPaid time off and company-recognized holidays
• Monday to Friday schedule with consistent hours