Customer Account Representative

Merixcen; Charlotte (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid training

Full-time employment

Professional development

Mentorship

Supportive team environment

Career advancement opportunities

Job summary

Merixcen is seeking a motivated Customer Account Representative to join our Charlotte team. You will assist customers with account questions, routine service requests, and general concerns, delivering a friendly and professional experience.

In this full-time role, you will listen to customer needs, provide accurate information per guidelines, and refer complex issues to the appropriate supervisor. Training and career development are provided in a supportive team environment.

Qualifications

• Strong verbal communication and listening skills.
• Excellent interpersonal and problem-solving abilities.
• Professional, patient, and customer-focused attitude.
• Strong attention to detail.
• Reliable, punctual, and organized.
• Able to learn new systems and procedures.

Responsibilities

• Assist customers with account-related questions and routine service requests.
• Listen carefully to customer needs and concerns.
• Provide accurate information in accordance with company guidelines.
• Help identify solutions to routine account and service issues.
• Explain relevant procedures and next steps clearly.
• Refer complex concerns to the appropriate team member or supervisor.

Skills

Verbal communication

Listening skills

Interpersonal skills

Problem-solving

Customer-focused

Detail-oriented

Reliable, punctual

Organized

Learn new systems

Education

High school diploma

Job description

About the Position

Merixcen is seeking a motivated and customer-focused Customer Account Representative to join our Charlotte team. This position supports customers with account-related questions, routine service requests, and general concerns while helping deliver a consistent, professional customer experience.

Responsibilities

• Assist customers with account-related questions and routine service requests.
• Listen carefully to customer needs and concerns.
• Provide accurate information in accordance with company guidelines.
• Help identify solutions to routine account and service issues.
• Explain relevant procedures and next steps clearly.
• Refer complex concerns to the appropriate team member or supervisor.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Excellent interpersonal and problem-solving abilities.
• Professional, patient, and customer-focused attitude.
• Strong attention to detail.
• Reliable, punctual, and organized.
• Able to learn new systems and procedures.

What We Offer

• Competitive base pay of $20-$30 per hour.
• Paid training.
• Full-time employment.
• Professional development and mentorship.
• Supportive team environment.
• Opportunities for career advancement.