Customer Service Representative

Merixcen; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time employment

Growth opportunities

Supportive team environment

Mentorship

Leadership path

Job summary

Merixcen is seeking a friendly, reliable Customer Service Representative to join our New York team. You will assist customers, answer questions, and resolve service-related concerns in a timely, professional manner.

Responsibilities include handling inquiries, maintaining records, and upholding quality standards while collaborating with teammates. The role offers full-time employment, paid training, and opportunities for professional growth within the company.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Professional and dependable attitude.
• Comfortable learning new computer-based systems.
• Ability to work effectively in a team environment.

Responsibilities

• Assist customers with questions and general service inquiries
• Handle customer interactions professionally and courteously
• Provide accurate information based on established company guidelines
• Maintain accurate records of customer interactions
• Follow established customer service procedures and quality standards
• Maintain a positive and professional attitude throughout each interaction
• Meet established customer service and performance expectations

Skills

Strong verbal and written comms

Excellent listening and problem‑solv

Professional and dependable attitude

Comfortable learning computer-based系统

Team player

Education

High school diploma or equivalent

Job description

About the Position

Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our New York team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner.

Responsibilities

• Assist customers with questions and general service inquiries
• Handle customer interactions professionally and courteously
• Provide accurate information based on established company guidelines
• Maintain accurate records of customer interactions
• Follow established customer service procedures and quality standards
• Maintain a positive and professional attitude throughout each interaction
• Meet established customer service and performance expectations

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• Professional and dependable attitude
• Comfortable learning new computer-based systems
• Ability to work effectively in a team environment

What We Offer

• Competitive hourly pay
• Paid training
• Full-time employment
• Opportunities for professional growth
• Supportive team environment
• Employee development and mentorship
• Opportunities to advance into additional customer service and team leadership responsibilities