Customer Account Rep (Off On Sundays)

Eclipserto; California; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for professional development

Work-life balance focus

Sundays Off

Job summary

Eclipserto is seeking a Customer Account Representative in California. This full-time role involves being the primary point of contact for customer inquiries, developing strong customer relationships, and ensuring accurate order processing. Successful candidates will have experience in customer service, excellent communication skills, and familiarity with customer management software. Benefits include a competitive package, professional development opportunities, and a supportive work environment focused on work-life balance.

Qualifications

• Proven experience in customer service or account management is preferred.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries and account management.
• Develop and maintain strong relationships with customers.
• Process orders, handle billing inquiries, and assist in account discrepancies.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Problem-solving mindset

Proficiency in customer management software

Tools

Microsoft Office Suite

Job description

Customer Account Representative

Location: [Location]

Job Type: Full-Time

Schedule: Monday through Saturday, Sunday Off

Responsibilities

• Serve as the primary point of contact for customer inquiries and account management, ensuring prompt and comprehensive responses.
• Develop and maintain strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
• Process orders, handle billing inquiries, and assist in the resolution of any account discrepancies.
• Collaborate with team members and other departments to enhance customer experience and streamline processes.
• Maintain accurate and detailed records of customer interactions and transactions.
• Provide product and service recommendations to meet customer needs and promote additional company offerings.
• Ensure compliance with company policies and uphold confidentiality of all customer information.

Qualifications

• Proven experience in customer service or account management is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Problem‑solving mindset with attention to detail.
• Proficiency in using customer management software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast‑paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive work environment with a focus on work‑life balance.
• Sundays Off to relax, recharge, and pursue personal interests.

We are an equal opportunity employer and welcome applications from all qualified candidates.