Customer Account Partner

InnoSource Inc.; Webster (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Pay

Generous Benefits

Work-Life Balance

Casual and Supportive Work Environment

Job summary

InnoSource Inc. is hiring a Customer Account Partner in Webster, TX. The role focuses on owning client success and delivering top-notch service. You will manage relationships, solve problems, and oversee order logistics to ensure on-time deliveries.

We offer a Monday–Friday, 8am–5pm schedule with competitive pay and comprehensive benefits. This on-site position emphasizes collaboration, client care, and a supportive work culture.

Qualifications

• Experience managing B2B relationships and creating long-term value for clients.
• Able to juggle multiple tasks, set priorities, and meet deadlines.
• Familiarity with SAP or Salesforce is a plus; comfortable using Outlook and Excel.

Responsibilities

• Build lasting relationships with client accounts and act as the primary go-to contact.
• Proactively solve problems and make decisions to improve client outcomes.
• Oversee logistics and shipping processes to ensure timely deliveries for clients.
• Communicate with clients via email and phone to deliver personalized service.

Skills

Relationship Builders

Organized Multitaskers

Tech-Savvy Problem Solvers

Education

High School Diploma or GED

College experience is a bonus

Tools

SAP

Salesforce

Microsoft Outlook

Excel

Job description

Unlock Your Potential in a Role That’s More Than Just a Job!

Are you looking for a role where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships, and having the flexibility to balance work and life. If you’re passionate about providing exceptional service and love the idea of helping businesses succeed, this is the perfect opportunity for you.

Join our client, a forward-thinking Fortune 500 company that’s transforming the chemical distribution industry. Here, your career matters. We are committed to your success and development, giving you the tools, training, and support you need to reach your full potential.

Why You’ll Love This Role:

• Be a Key Player: In this role, you won’t just manage accounts — you’ll become a trusted partner, helping businesses thrive by solving challenges and creating opportunities. Your clients will rely on you to be their go-to contact, making your work feel rewarding every single day.
• Work That Fits Your Life: Our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours.
• Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that’s fulfilling and fun, and we want you to love coming to work each day.

Key Responsibilities

What You’ll Be Doing: As a Customer Account Partner, you’ll take ownership of your clients’ success and provide top-notch support to ensure their needs are met. You’ll:

• Build Lasting Relationships: Be the face of the company for your clients. You’ll foster trust and partnership through clear, consistent communication and a commitment to delivering the best service possible.
• Problem-Solving at Its Best: Step in when challenges arise, using your creativity and decision‑making power to find solutions that make a difference.
• Manage the Process: Oversee the logistics and shipping process to ensure smooth, on‑time deliveries — keeping everything on track for your clients.
• Flexibility in Communication: While email will be your primary mode of communication, you’ll also handle phone interactions based on your clients’ preferences, ensuring they get the personalized service they expect.

Requirements

Skills and Knowledge – Customer Account Partner

What We’re Looking For:

• Relationship Builders: You have experience managing business‑to‑business relationships and know how to create long‑term value for clients.
• Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat.
• Tech‑Savvy Problem Solvers: Experience with SAP or Salesforce is a plus, but not required — we’ll give you all the training you need! You’ll also need to be comfortable using Microsoft Outlook and Excel.

Education and Experience – Customer Account Partner

What You Bring to the Table:

• High School Diploma or GED (college experience is a bonus!)
• 1‑3 years of relevant experience in customer service, office administration, logistics, or distribution.

Benefits & Pay

What We Offer You:

• Competitive Pay: Starting at $21.93/hour.
• Generous Benefits: Medical, dental, and life insurance — we’ve got you covered.
• Work‑Life Balance: A stable Monday‑Friday, 8am‑5pm schedule means more time for your personal life.
• Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture.

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long‑term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.