Account Manager

NEXHR; Henderson (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

NEXHR is seeking a Sales Executive/Account Manager to serve as the primary contact for pulp and paper mills, driving profitable growth and retaining key accounts. The role focuses on expanding existing relationships, cross-selling chemical solutions, and identifying new opportunities within assigned accounts.

Based onsite, this position requires collaboration with technical teams and customers, travel up to 50-60%, and a Bachelor’s degree in chemistry, engineering, or business administration

Qualifications

• Bachelor’s degree in Chemistry, Engineering or Business Administration.
• 1 year or less of job experience.
• Knowledge of industrial processes in the chemical sector.
• Experience in sales or application of chemical products in industry.

Responsibilities

• Drive revenue growth and expand accounts through cross-selling.
• Manage orders and coordinate with customers and distributors.
• Identify new applications and opportunities within existing accounts.
• Maintain relationships to support long-term retention and satisfaction.
• Collaborate with service, planning, lab, R&D, and supply chain.

Skills

Sales experience

Account management

Industrial chemicals knowledge

Communication

Education

Bachelor's degree in Chemistry, Engineering or Business Administration

Job description

We are recruiting for a Speciality Chemical manufacturer, who is hiring a Sales Executive/Account Manager to be based onsite at Pulp & Paper mills, supporting them with everything chemical related.

Position Summary

The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.

Key Outcomes/Responsibilities

Revenue Growth & Account Expansion

• Drive year-over-year revenue growth through cross-selling and upselling.


• Handler orders and other requirements by communicating effectively with customers or distributors.


• Identify and commercialize new applications within existing and new customers.


• Prevent attrition and actively maintain relationships to support long-term retention.


• Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.


• Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.


• Drive acquisition of new applications by identifying and securing wins.


• Increase share of wallet across accounts within the region through strategic account development and relationship management.

Profitability Optimization

• Optimize product mix aligned with customer needs and profitability goals together with technical and functional teams.


• Identify profitability improvement opportunities.


• Execute timely and strategic price adjustments as required by operating company pricing plan.


• Coordinate with other functional teams to substitute or rationalize products to improve cost-efficiency and profitability.

Account Retention and Relationship Management

• Develop and maintain relationships with key decision makers to enable account penetration.


• Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.


• Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.


• Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.

Internal Collaboration

• Partner with customer service, planning, lab, R&D, and supply chain to align on goals.


• Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.


• Align internally to support commercial strategies and customer needs.

Implement and adopt Digital enabling tools (Ackumen and Dynamics)

Application Reliability & Service Oversight

• Monitor application results and conduct tests for optimal performance.


• Troubleshoot and resolve process issues quickly.


• Write and maintain accurate service reports.


• Maintain and manage customer equipment to ensure uptime and reliability.

Safety & Risk Mitigation

• Adhere to internal and external safety policies, including HCAS and stewardship standards.


• Complete Behavior-Based Safety (BBS) to encourage a culture of safety awareness and accountability.


• Promote and facilitate Behavior-Based Safety (BBS) programs to encourage a culture of safety awareness and accountability.


• Conduct Job Safety Analysis (JSA) to proactively identify and mitigate workplace hazards.

Basic Qualifications

• Education Requirements: Bachelor's Degree in Chemistry or any Engineering area or Business Administration


• Job Experience: 1 year or less


• Knowledge of Industrial Processes related to the segment.


• Experience in Sales or application of chemical products in industry

Please note travel for this role will be 50-60%