Customer Account & Order Entry Specialist

Shasta Beverages, Inc; Gainesville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Shasta Beverages, Inc is seeking an Order Entry Customer Account Representative to manage and process customer purchase orders across multiple channels. You will coordinate with Credit, Logistics, and Production to ensure accurate entry, timely fulfillment, and seamless order-to-cash execution.

The role emphasizes attention to detail, multi-channel order handling, and collaboration with cross-functional teams to maintain accurate pricing and order data, minimize billing errors, and support

Qualifications

• 2+ years of experience in order entry, customer service, or supply chain operations.
• Familiarity with ERP systems (APPX) and EDI processes.
• Strong attention to detail and ability to manage multiple order channels.
• Proficiency in Excel and order tracking/reporting tools.
• Experience with eCommerce platforms and customer portals.
• Knowledge of logistics coordination and billing processes.
• Understanding of credit and collections workflows.

Responsibilities

• Manually enter customer orders received via Excel and other channels.
• Process orders submitted via EDI or through the customer portal.
• Ensure orders are accurately entered into APPX and processed as OEI/ISO documents.
• Verify pricing, weight, and order details with Sales and PMFs.
• Monitor order status through fulfillment to billing and coordinate with Credit.

Skills

Order entry

Customer service

Cross-functional collaboration

Attention to detail

eCommerce platforms

Billing processes understanding

Credit/collections knowledge

Tools

APPX ERP system

EDI

Job description

Shasta Beverages, Inc is seeking an Order Entry Customer Account Representative to manage and process customer purchase orders across multiple channels. You will coordinate with Credit, Logistics, and Production to ensure accurate entry, timely fulfillment, and seamless order-to-cash execution.

The role emphasizes attention to detail, multi-channel order handling, and collaboration with cross-functional teams to maintain accurate pricing and order data, minimize billing errors, and support