Customer Account Manager Sales

Mach7 Technologies; New Jersey; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mach7 Technologies seeks an Account Manager (ACE) to own the total commercial relationship for the installed base in the assigned US region. This quota-carrying role focuses on renewing contracts, expanding within existing accounts, and acquiring new customers.

You will interface with health systems, academic centers, imaging providers, and government health organizations. Responsibilities include renewal forecasting, multi-year uplift, expansion across modules and services, and net-new pipeline

Qualifications

• Demonstrated track record of hitting or exceeding goals in sales or competitive environments.
• CRM discipline and accurate pipeline management are essential.
• Strong written, verbal, and in-person presentation skills required.
• Willingness to travel within the assigned region (up to 20%).

Responsibilities

• Own renewal forecast and drive multi-year renewals and uplift opportunities.
• Grow existing customers through expansion of the Mach7 Enterprise Imaging Platform and related products.
• Develop a net-new pipeline for the region and convert it into opportunities.
• Maintain an accurate monthly forecast across renewals, expansion, and new logos.

Skills

Quota-carrying sales

CRM discipline

Strong communication

Ability to travel

Education

Bachelor’s degree or military service

Job description

Burlington, United States | Posted on 08/17/2026

Location: Remoteor Hybrid with proximity to one of our hubs (Burlington, Waterloo, Houston)

About theRole

The Customer Account Manager,internally referred to as an ACE, owns the total commercial relationship forMach7’s installed base within an assigned US region and is accountable forgrowing that region beyond it. This is a quota-carrying sales role, not asupport or service role.

The ACE’s mandate is threefold:protect contracted revenue through disciplined renewals, grow existingcustomers through expansion of the Mach7 Enterprise Imaging Platform, VNA,eUnity diagnostic viewer, and digital pathology capabilities, and acquire net-new customers within the territory. Success is measured on retained revenue, expansionrevenue, and new business, with the majority of the number coming from theinstall base.

Mach7 customers are healthsystems, academic medical centers, imaging centers, radiology and pathologygroups, and government health organizations. These are multi-year,multi-stakeholder, clinically consequential relationships. The ACE is thesingle commercial point of accountability for those relationships in-region.

Renewals and Retention: 40%of focus

• Own the renewal forecast for everycontract in the assigned territory; maintain a rolling 12-month renewalcalendar with no surprises inside 180 days.
• Initiate renewal conversations 9to 12 months ahead of contract expiry for enterprise agreements; 6 months forsmaller accounts.
• Lead commercial negotiation onrenewals, including pricing, term length, uplift, scope, and service levels, inpartnership with Deal Desk, Finance, and Legal.
• Identify at-risk accounts earlyusing product usage, support ticket trends, executive sponsor changes, andcompetitive activity. Build and execute written save plans on every redaccount.
• Drive multi-year renewals anduplift capture where the value case supports it; defend against margin erosionand unmanaged discounting.

Account Growth and Expansion:35% of focus

• Maintain an account plan for every account: org map, clinical and IT stakeholders, currentfootprint, whitespace, competitive landscape, and a 12 to 24 month expansionroadmap.
• Sell expansion across theportfolio, including additional modules, service lines (cardiology, pathology,ophthalmology, dermatology), additional facilities and affiliates, cloudmigration, storage growth, viewer seats, and professional services.
• Run structured Quarterly BusinessReviews with named accounts that connect Mach7 outcomes to the customer’sclinical, operational, and financial goals.
• Convert customer acquisition andaffiliation activity into expansion opportunity; when a customer acquires ahospital or imaging center, the ACE is first to that conversation.
• Cultivate reference customers,case studies, podium speakers, and peer references the broader GTM organizationcan leverage.

New Logo Development inTerritory: 25% of focus

• Own a net-new pipeline target forthe region. Prospect into health systems and imaging providers not currently onMach7.
• Partner with Marketing on regionaldemand generation, field events, and campaign follow-up; work inbound leads toqualification within SLA.
• Work jointly with the Partner /Channel organization, including OEMs, resellers, systems integrators, and cloudpartners, on partner-sourced and partner-influenced opportunity in territory.
• Respond to RFPs in-region, coordinating Solution Consulting, Product,Security, and Legal input.
• Displace incumbent PACS / VNAvendors through a documented competitive plan and quantified business case.

Territory, Forecast, andCross-Functional Execution

• Own an accurate monthly forecastacross renewal, expansion, and new-logo categories; commit and upsidediscipline with defensible close dates.
• Maintain CRM hygiene as acondition of the role, keeping contacts, opportunity stages, next steps, closedates, notes, and qualification fields current at all times.
• Feed structured voice-of-customerback to Product and Marketing: competitive intel, feature gaps, pricingpressure, and win / loss themes.

What We're Looking For

Required

• Bachelor’s degree or militaryservice
• Demonstrated track record of hitting or exceeding goals — insales, athletics, academics, or another competitive domain
• Strong communication skills — written, verbal, and in-personpresentation
• Comfort with ambiguity and ability to operate without afully defined playbook
• CRM discipline with ability to maintain clean, accuratepipeline data
• Willingness to travel within assigned region (up to 20%)

Preferred

• 2 years or equivalent of sales experience in any B2Benvironment — MedTech, SaaS, technology, or healthcare services preferred
• Prior exposure to a CRM and a structured sales methodology (MEDDIC,Challenger, Sandler, or similar), even at an introductory level.
• Coursework, internship, or experience in healthcare IT, medicalimaging, life sciences, or health administration.
• Experience with public speaking, competitive athletics, debate, oranother activity that builds comfort with rejection and repeated practice.
• We recognizethat candidates bring diverse experiences and backgrounds. If you don’t meetevery requirement, we still encourage you to apply! Many strong candidatesdon’t check every box. We value potential, growth, and impact as much as experience.

About Mach7

Mach7Technologies helps healthcare organizations bring all their medical imagestogether in one place so they can be easily accessed, shared, and used tosupport patient care. Our enterprise imaging solutions, including avendor-neutral archive (VNA), enterprise PACS, the eUnity enterprise diagnosticviewer, and teleradiology workflows, consolidate imaging from across theenterprise into a single, accessible source of truth. Built on open standards,including DICOM and a configurable HL7 engine, and free from proprietary datalock-in, our technology lets providers store, view, and share images on theirown terms. The result is a simpler, more connected imaging environment thatputs data ownership back where it belongs: with the people delivering care. Yourdata, your infrastructure, your choice.

Integrate AI into daily work — leverageAI tools to enhance efficiency, elevate quality, and support smarter, fasterdecision-making.

Apply critical human judgment to AI output — review,validate, and take full accountability for AI-assisted work, ensuring accuracyand reliability.

Continuously improve through AI — proactively identify opportunities to optimize processes, rethink workflows,and challenge existing approaches rather than maintaining the status quo.

Use AI responsibly and ethically — safeguardsensitive information, adhere to company guidelines, and actively identifyrisks such as bias, inaccuracies, or misuse.

CLIMBSCulture Code

At Mach7, our culture is rooted inCLIMBS, a mindset that guides how we show up, collaborate, and grow eachday. More than just a set of values, CLIMBS represents the standard we holdourselves to and the way we approach our work, our teams, and our impact.

C — Customer First Every decision starts with the customer’s perspective. Success = customeroutcomes and satisfaction.

L — Learn &Grow Curiosity keeps us climbing. We embrace continuous learning, share knowledgefreely, and invest in each other’s development.

I — Innovate for Impact We value meaningful, outcome-driven innovation over activity. We challenge thestatus quo and align behind real customer benefit.

M — Minimize Complexity & Move As complex as neededbut no more . Agility beats bureaucracy. We movefast and stay focused on what matters.

B — Build Good Sh*t (Yes, intentionally memorable.) Extreme ownership, craftsmanship, and pride inhigh-quality work.

S — Everyone Sells Not just Sales—Engineering, Product, Support, Finance, IT. We align behindcommercial success to enable company success

Mach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law.