Clinical Application Specialist- AKA Wingmate

Mach7 Technologies; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working environment

Supportive team culture

Impact-driven work

Job summary

A leading healthcare technology company is seeking a Clinical Application Specialist to support customer onboarding and application implementation. This remote position involves coordinating communications, gathering requirements, and facilitating training. The ideal candidate is organized, detail-oriented, and possesses strong communication skills. Experience in healthcare and familiarity with enterprise imaging systems are preferred. Join a mission-driven team creating impactful solutions in medical technology.

Qualifications

• Passion for helping people and keeping projects on track.
• Proactive attitude with experience in healthcare environments.
• Experience with enterprise imaging systems preferred.

Responsibilities

• Coordinate internal communication across teams.
• Gather stakeholder input to understand requirements.
• Document configurations, workflows, and procedures.

Skills

Organizational skills

Detail-oriented

Communication skills

Experience in healthcare

Project coordination

Tools

PACS

VNA

HL7

DICOM

Job description

Clinical Application Specialist – AKA Wingmate

Join to apply for the Clinical Application Specialist – AKA Wingmate role at Mach7 Technologies.

Location: Remote – open to candidates in the United States and Canada

About the Mission

At Mach7, we’re transforming how healthcare systems manage imaging data. Success requires great tech and thoughtful, detail-loving, people-connecting humans. That’s where you come in.

Your Role

You’ll work closely with Code Pilots, Tech Vipers, and ACES to support customers during onboarding, upgrades, and beyond. Though you won’t be writing code or tuning databases, your superpower is coordination—ensuring communication flows, milestones are hit, and the right people are in the loop.

What You’ll Do

• Serve as a primary contact for assigned applications or customers during implementation and optimization
• Gather input from clinical and operational stakeholders to understand requirements and workflows through structured and unstructured training sessions.
• Translate customer needs into functional specs and project tasks, working closely with technical teammates while building shared knowledge
• Coordinate internal communication across crews, ensuring no ball gets dropped and insights are shared
• Participate in training, testing, validation, and go‑live support
• Document configurations, workflows, and procedures for knowledge sharing
• Create training materials and help facilitate end‑user training sessions and knowledge transfer
• Triage and track issues, escalating to technical teammates when needed
• Stay connected to industry best practices and emerging healthcare IT trends
• Bring calm, clarity, and positivity, especially when encountering turbulence
• Go “wheels up” up to two weeks every month while visiting customers

About You

You are incredibly organized, detail-oriented, and love helping people succeed. You thrive in the space between customers and technical teams, translating, supporting, and guiding. You’re a clear communicator who keeps things moving without micromanaging.

Bonus Points If You Have

• Experience in healthcare environments and understanding of clinical or operational workflows
• Collaborative, unflappable, and proactive attitude, spotting problems before they happen
• Experience with PACS, VNA, or enterprise imaging systems
• Familiarity with HL7, DICOM, or other healthcare data standards
• Project coordination or project management experience
• Exposure to regulatory requirements like HIPAA
• Mach7 Enterprise Imaging Platform experience

Your Flight Path

Wingmates often grow into Air boss or ACE roles that shape how we support customers across their entire imaging journey. This role gives you a front‑row seat to the action and a launchpad for long‑term impact and growth.

Why Fly with Us

• A people‑first culture where your voice matters
• A mission‑driven team making real impact in healthcare
• Work in a flexible environment from home remotely alongside your crew
• A crew that’s supportive, collaborative, and just the right amount of fun

Ready for Takeoff?

If you’re passionate about helping people, love keeping complex projects on track, and want to be part of a team propelling healthcare forward, we’d love to hear from you.

Apply now — the runway is clear.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Health Care Provider

Industry: Medical Equipment Manufacturing