Customer Account Manager - Fargo, ND

North Dakota Ag Connection; Fargo (ND); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Life insurance

Short/Long-term disability

Job summary

North Dakota Ag Connection seeks a Customer Account Manager to grow the sales territory, retain customers and strengthen relationships across parts, service and finance. You will identify opportunities, manage accounts from sales to after-sales support, and travel for farm shows and demonstrations.

The role requires a 4-year degree in agriculture or related field, with 2+ years in large equipment sales or marketing and CRM proficiency.

Qualifications

• 4 year College Degree in Agriculture or related field, or equivalent experience.
• Minimum 2 years' experience in large machinery sales or marketing with agricultural equipment.
• Solid knowledge of farming business economics and farmer decision making.
• Experience using CRM tools to document touch points and build pipelines.

Responsibilities

• Identify and develop new accounts, retain customers and grow revenue.
• Liaise with parts, service and finance to support accounts within territory.
• Promote products and manage relationships for both new and used equipment.
• Outbound calling to find opportunities and initiate sales campaigns.
• Collaborate with internal teams to improve the customer experience.
• Travel as needed for field demonstrations and marketing activities.

Skills

CRM tools

Communication

Problem-solving

Sales experience

Travel willingness

Driver's license

Education

Bachelor's degree in Agriculture or related field

Tools

Salesforce CRM

Job description

### Job Details#### Job Title:Customer Account Manager - Fargo, ND#### Location:,, ,#### Company:#### Industry Sector:#### Industry Type:#### Career Type:#### Job Type:Full Time#### Minimum Years Experience Required:2#### Salary:Competitive#### Open Until:December 7, 2026### Get Job Alerts**Career Type:** Accounting/Finance/Asset Management**Country:** USAI agree to receive alerts from and to the .Your alert was created successfully.x## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on.Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the to manage your alerts# Customer Account Manager - Fargo, ND| Number of Years Experience: | Minimum Education Completed: | || Education Major / Discipline Category: | Most Recent / Current Occupation: | |**Job Description**The Customer Account Manager is responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. This role plays a pivotal role in liaising between internal departments such as parts, service, finance, etc. to ensure a holistic support for accounts / customers within the assigned territory. The position develops the sales territory for future growth and maintains relationships within given guidelines and provides after sales product follow-up and supports equipment operations as needed.* Responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers.* Responsible for the attainment of targeted retail (new and used equipment) and service sales and the promotion of products and customer relations for the company within assigned territory.* Responds to customer queries and identify new business opportunities among existing customers.* Role with actively liaise with cross-functional internal teams to improve the entire customer experience.* Strategically supports accounts / customers in finding the best solution for their farm based on their circumstances and needs* Outbound pro-active calling to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence.* Managing and building up the relationship along the entire customer lifecycle (sales - new and used, service, parts) with focus and understanding of the customers' needs.* Responsible for the implementation of approved marketing tools to strengthen product and market knowledge to improve retail sales results.* Responsible for customer relationship management, including factory visits; or assists with coordination of field demonstrations and trainingsNote: This position includes extensive travel - a valid driver's license with verifiable continuous safe driving history is required. Some extensive stays may be required in support of marketing and farm show activities during peak seasons.**Your profile:*** 4 year College Degree in Agriculture or related field or equivalent experience, required.* Minimum of 2 years' experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.* Must have solid knowledge about farming business and the economics that drives farmers' decision making...* Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.* Must have excellent written and verbal communication skills.* Excellent problem analysis and problem solving skill set.* Knowledge of CLAAS products and retail finance process a plus.**Full-time Benefits Package Include:*** Premium free health, vision, short-term disability, and long-term disability;* Competitive rate dental plans;* Competitive paid time off, including Vacation, Sick, and Paid Holidays;* 401(k) with a generous company match;* Retirement Readiness Program;* Company-Paid Life Insurance;* Flexible Spending Accounts;* Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits* Fun & Safe Environment