Customer Account Manager (CAM)

SIO Logistics; Southlake (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Unlimited PTO

401k Matching

Career Growth

Team Building Trips

Mental Resets

Year-end Bonuses

Incentive Programs

Job summary

SIO Logistics is seeking a Customer Account Manager to join our on-site team in a full-time capacity. You will focus on building a robust book of business, acquiring new clients, and delivering outstanding customer service through proactive account management.

The ideal candidate will excel in logistics sales, communicate effectively, and thrive both independently and collaboratively. Bachelor’s degree is preferred but not required, and logistics experience is a plus.

Qualifications

• Proven logistics sales experience in a third‑party logistics or freight brokerage environment.
• Strong passion for sales with problem‑solving mindset.
• Excellent verbal and written communication and customer service skills.
• Ability to develop new business and nurture strong client relationships.
• Capable of working independently while contributing to a team.
• Bachelor’s degree preferred but not required.
• Experience in logistics industry is a plus.
• Proficiency with software tools and willingness to learn new systems.

Responsibilities

• Build a book of business through outreach and relationship-building with clients.
• Develop new business opportunities to drive growth and revenue.
• Manage and nurture customer accounts with proactive service.
• Maintain clear, effective communication channels with customers.
• Deliver exceptional account management and client satisfaction.

Skills

Logistics sales

Sales enthusiasm

Communication skills

New business development

Independent worker / team player

Education: Bachelor's preferred

Logistics industry knowledge

Software aptitude

Education

Bachelor’s degree preferred but not required

Job description

About SIO Logistics

SIO Logistics stands as a premier third-party logistics and truckload shipping company, dedicated to delivering optimized solutions across dry van, flatbed, refrigerated freight, and other over the road freight solutions. Operating nationwide, we bridge our customers with an extensive network of vetted carriers, ensuring seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently "Send It Over" to us. Since our founding in 2016, we have upheld a commitment to exceptional service, consistently meeting and exceeding our customers' expectations.

Job Overview

We are looking for a dedicated and dynamic Customer Account Manager to join our team full-time at our on-site location. The successful candidate will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management.

Key Responsibilities

• Build a Book of Business: Establish and expand a portfolio of client accounts through targeted outreach and relationship-building strategies.
• Develop New Business Opportunities: Identify and pursue new business opportunities to drive growth and revenue.
• Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.
• Maintain Effective Communication Channels: Ensure clear, consistent, and responsive communication with customers to address their needs and concerns.
• Ensure Excellent Customer Account Management: Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty.

Qualifications

• Proven Logistics Sales Experience: Demonstrated success in sales within a third-party logistics Freight brokerage.
• Passion for Sales and Strong Problem-Solving Skills: Enthusiastic about sales with the ability to think critically and solve challenges effectively.
• Excellent Communication and Customer Service Skills: Strong verbal and written communication abilities, coupled with exceptional customer service skills.
• Ability to Develop New Business and Build Strong Customer Relationships: Proven capability to create new business opportunities and foster lasting relationships with customers.
• Ability to Work Independently and as Part of a Team: Self-motivated and able to work autonomously, yet also a collaborative team player.
• Bachelor’s Degree Preferred but Not Required: Higher education is an advantage, but not essential.
• Experience in the Logistics Industry is a Plus: Familiarity with logistics or related industries is beneficial.
• Proficiency in Software Skills and a Willingness to Learn: Competence with various software tools and a proactive attitude towards learning new technologies.

Join Our Team

If you are a driven and customer-focused professional with a passion for sales and account management, we invite you to apply for this exciting opportunity. Come be a part of our dynamic team and help us build lasting relationships with our valued customers.

Benefits Include

• Comprehensive Benefits: Health, Dental, and Vision coverage
• Unlimited PTO: Flexible vacation policies
• 401k Matching: Secure your future with our 401k plan
• Career Growth Opportunities: No corporate ladder to climb
• Frequent Team Building Trips: Company offsite events
• Mental Resets: Take breaks to rejuvenate
• End-of-Year Bonuses and Awards: Recognition for your hard work
• Ongoing Competition Rewards: Additional incentives and team offsite events