Customer Account Manager

SIO Logistics; United States; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Unlimited PTO

401(k) Matching

Frequent Team-Building Trips

Mental Reset Opportunities

End-of-Year Bonuses and Awards

Ongoing Incentives

Job summary

SIO Logistics in Southlake, Texas, is seeking a Customer Account Manager to build and manage a growing book of business, develop new logistics opportunities, and deliver outstanding service to our freight customers.

You will cultivate relationships with shippers and carriers, provide proactive account management, communicate clearly, resolve issues quickly, and contribute to revenue growth through smart, customer-first solutions.

Qualifications

• Proven logistics sales experience in third-party logistics or freight brokerage.
• Strong sales drive with problem-solving skills.
• Excellent communication and customer service skills.
• Ability to develop new business and nurture relationships.
• Independent and collaborative work style.

Responsibilities

• Build a book of business through outreach and relationship-building.
• Develop new business opportunities to drive revenue growth.
• Manage and nurture customer accounts with proactive service.
• Maintain clear, proactive communication addressing customer needs.
• Deliver high-quality account management to ensure loyalty.

Skills

Logistics sales experience

Strong sales drive

Excellent communication

Business development

Independent and team-oriented

Technical proficiency and willingness

Education

Bachelor's degree preferred

Tools

CRM software

Tech-savvy

Job description

SIO Logistics is a premier third-party logistics and truckload shipping company dedicated to delivering optimized transportation solutions across dry van, flatbed, refrigerated, and other over-the-road freight services. Operating nationwide, we connect our customers with an extensive network of vetted carriers to ensure seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently “Send It Over” to us. Since our founding in 2016, we have remained committed to exceptional service, consistently meeting and exceeding customer expectations.

Job Overview

We are seeking a dedicated and driven Customer Account Manager to join our team full-time at our on-site location in Southlake, Texas. This individual will play a key role in developing new business, building and managing a strong book of business, and delivering exceptional customer service through effective communication and proactive account management.

Key Responsibilities

• Build a Book of Business: Establish and grow a portfolio of client accounts through targeted outreach and relationship-building initiatives.
• Develop New Business Opportunities: Identify, pursue, and close new business to drive revenue growth.
• Manage and Nurture Customer Accounts: Maintain and strengthen customer relationships through personalized, proactive account management.
• Maintain Effective Communication: Provide clear, consistent, and responsive communication to address customer needs and concerns.
• Ensure Excellent Account Management: Deliver high-quality service and support to promote customer satisfaction and long-term loyalty.

Qualifications

• Proven Logistics Sales Experience: Demonstrated success in third-party logistics or freight brokerage sales.
• Strong Sales Drive and Problem-Solving Skills: Highly motivated with the ability to think critically and resolve challenges efficiently.
• Excellent Communication and Customer Service Skills: Strong verbal and written communication with a customer-first mindset.
• Business Development and Relationship-Building Ability: Proven capability to generate new business and cultivate long‑term customer relationships.
• Independent and Team-Oriented Work Style: Self‑motivated, accountable, and collaborative.
• Bachelor’s Degree Preferred, Not Required: Higher education is beneficial but not mandatory.
• Logistics Industry Experience a Plus: Familiarity with logistics or transportation is advantageous.
• Technical Proficiency and Willingness to Learn: Comfortable with software tools and eager to adopt new technologies.

Benefits Include

• Compensation: $45,000–$50,000 base salary plus uncapped commission
• Unlimited PTO: Flexible time-off policy
• 401(k) Matching: Plan for your future
• Frequent Team-Building Trips: Company-sponsored offsite events
• Mental Reset Opportunities: Time to recharge and refocus
• End-of-Year Bonuses and Awards: Recognition for outstanding performance
• Ongoing Incentives: Competitions, rewards, and additional team events