Customer Account Manager (CAM)

RJW Logistics Group; Lockport (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision insurance

Flexible spending account

Job summary

A leading logistics firm in Lockport seeks an Account Manager to advocate for customers and ensure their needs are met. Responsibilities include resolving issues, preparing reports, and training peers to enhance customer interactions. Ideal candidates will have strong communication skills and a high school diploma, with a preference for some college education. Join a team that values employee ownership and offers extensive benefits.

Qualifications

• 2-year experience in customer service field preferred but will train.
• Punctual and able to work with minimum supervision.
• Professional appearance required.

Responsibilities

• Track, follow-up, and resolve customers' outstanding issues.
• Prepare documentation and reports for the customer base.
• Assist departments to ensure customer requests are answered.
• Assist in training peers on customer interactions.

Skills

Excellent phone etiquette

Excellent verbal communication skills

Customer service driven

Ability to multi-task

Education

High School education

Some college preferred

Tools

Microsoft Office

Job description

RJW Logistics Group is HIRING! OUR PEOPLE ARE OUR FUTURE.

Empower Your Future with Our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members.

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Job Purpose: The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.

Additional Responsibilities

• Track, follow-up, and resolve the customers outstanding issues in a timely manner.
• Prepare documentation and reports for the customer base such as customer QBR’s.
• Assist directly with departments to ensure customers’ requests are being answered.
• Assist in training peers on improving customer interactions and customer support services.
• Other duties may be assigned as needed.

Qualifications

• 2-year experience in customer service field preferred but will train.
• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Able to work with minimum supervision
• Should be customer service driven
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
• Able to multi-task
• Professional appearance

Education And/or Experience Required

• High School education required.
• College or some college preferred.

Benefits

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance