P01 - Shipping Clerk Lead- 2nd shift

RJW Logistics Group; Hazleton (Luzerne County); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision insurance

Paid time off

Employee ownership program

Job summary

A logistics company in Hazleton is seeking a Shipping Clerk Lead for the 2nd shift. This role involves overseeing driver check-ins, preparing shipping documentation, and ensuring customer satisfaction. The ideal candidate should have at least 2 years of clerical experience, basic logistics knowledge, and strong organizational skills. The position offers competitive pay at $22.00 per hour and various employee benefits, including health insurance and a 401(k) plan.

Qualifications

• Minimum 2 years of clerical experience.
• Must be able to type at least 40 words per minute.
• Basic transportation, logistics and shipping experience.

Responsibilities

• Oversee the check‑in of all drivers.
• Prepare bills of lading and check items against work orders.
• Receive and unload incoming materials.

Skills

Clerical skills

Customer service skills

Organizational skills

Ability to multitask

Education

High School Diploma or GED preferred

Tools

Word processing software

Spreadsheet software

Job description

Job Title: Shipping Clerk Lead

Shift Schedule: 2nd Shift - Friday, Saturday, Sunday 5 pm - 5 am & Monday 5 pm - 11 pm

Pay: $22.00 per hour

Job Purpose

Reports to the Warehouse Supervisor and works efficiently in a warehouse environment to verify materials received, schedule shipping and freight operations, and produce detailed shipping documentation. Collaborates with the warehouse team to lead and ensure customer satisfaction, including accepting and scheduling customer orders.

Essential Duties and Responsibilities

• Oversee the check‑in of all drivers.
• Prepare bills of lading; check items against work orders to ensure quantities, destinations, and routing are correct.
• Receive and unload incoming materials, compare packing slip with purchase order to verify accuracy, and process return shipments from customers.
• Sort, count, package, label, unpack, and log inventory that is shipped or received.
• Print all pertinent paperwork for shipping.
• Coordinate with the dock and drivers regarding loading locations.
• Coordinate with carriers that use drop trailers, informing them of trailer number, seal number and paperwork procedures.
• Ensure all paperwork is properly signed by pickup driver.
• Close loads in the system.
• Trace lost shipments and/or customer claims of lost shipments; initiate proof of delivery documents.
• Coordinate with Customer Service Teams regarding special paperwork for certain orders such as international orders or customers who prefer special BOLs, and enter customer orders while scanning/indexing documents as required.
• Understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by Operations Manager and COO.
• Perform other tasks as assigned by manager.

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be ‘Phone Assertive’.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Ability to lead and train staff.
• Ability to multitask.
• Computer abilities including word processing, spreadsheet and ability to learn application software used by RJW.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 words per minute.
• Minimum 2 years of clerical experience.
• Basic transportation, logistics and shipping experience.

Education and Experience Required

• High School Diploma or General Education Diploma (GED) preferred.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; and present information effectively to managers, clients, and customers.
• Must be able to effectively communicate, read, write, and speak English.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form; determine root cause of problems and corrective action.

Computer Skills

• Knowledge of Business Operating Systems, Internet software, word processing, and spreadsheet software.
• Lead, guide, and train employees performing related work.

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Activate phone systems utilizing keyboards and buttons.
• Articulate and comfortable speaking in front of others.
• Regularly work in an indoor/office environment; sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand, and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Benefits

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick days
• Long‑term disability insurance
• Short‑term disability insurance
• Accidental insurance
• Critical illness insurance
• Employee ownership program: Ownership stake
• Employee ownership program: Financial rewards
• Employee ownership program: Sense of belonging
• Employee ownership program: Community and collaboration
• Employee ownership program: Cost – shares granted at no cost to employee, based on salary.
• Disability insurance

Work Environment

• While performing job duties, employee is occasionally exposed to moving mechanical parts, fumes or airborne particles. Noise level ranges from quiet to moderately loud.

Employment At-Will

All associates, except those covered by a written individual employment or labor agreement with the Company, are employed at will. Associates may resign or be terminated at any time for any reason, with or without cause.