ACCOUNT MANAGER

R2o; Maysville (KY); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

The Magic Factor

Independence

Professional Growth

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Descripción de la vacante

R2o is seeking an Account Manager to advocate for customers, consult, negotiate, and help clients own the products they love. This role blends relationship-building with proactive problem solving in a fast-paced environment.

Based in Maysville, KY, this full-time, in-person position commands Mon–Fri 10 AM–6 PM and Sat 10 AM–4 PM, offering work-life balance and opportunities to grow. You’ll manage active accounts, coordinate with teams, and ensure customer success.

Formación

• Excellent spoken and written communication across all levels.
• Strong negotiation and conflict-resolution skills.
• Ability to build trust and rapport with diverse customers.
• Comfort with CRM and POS tech and data entry.

Responsabilidades

• Be the primary contact for active customers and help them succeed.
• Negotiate creative solutions to keep agreements and protect business interests.
• Record interactions accurately and keep customer data up to date.

Conocimientos

Elite Communicator

Problem Solver

Thick Skin

Tech-Savvy

Herramientas

CRM

POS systems

Descripción del empleo

Description

JOB TITLE: Account Manager (AM)

THE MISSION

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

HOW YOU’LL BRING THE MAGIC

The Customer Success Coach

• Relationship Master: You’ll be the primary point of contact for our active customers. You know their names, their stories, and how to help them succeed.
• Win-Win Negotiation: When an account falls behind, you don't just "call"—you connect. You find creative solutions that help the customer keep their gear while protecting the business.
• Energy Matcher: You bring high energy and a positive attitude to every call and visit. You know that consistency + quality messaging = results!

Collectors Work Station & Outreach Pro

• The "Bucket" Specialist: You’ll own your specific customer lists like a pro. Whether it's following up on returns at the 5-week mark or re-engaging a lost customer, you stay active and intentional.
• No Mass Texting: You keep it personal. No copy-pasting here! You use your words to build real rapport and trust.
• Proactive Probing: Every conversation is an opportunity. You’re always looking for ways to add more value to the customer’s home. (new agreements)

Asset Protection Hero

• Field Warrior: You aren't afraid to get out of the store. Whether you're doing a friendly check-in or a professional retrieval, you represent the brand with total class.
• Accuracy Expert: You keep customer records razor-sharp. Every interaction is documented, and every payment is processed with precision.

DO YOU HAVE THE RIGHT STUFF?

• Elite Communicator: You can talk to anyone, anywhere, about anything. You’re persuasive, empathetic, and firm when you need to be.
• Problem Solver: You love a challenge! Finding a way to make a deal work gives you a rush.
• Thick Skin & Big Heart: You can handle tough conversations with a smile and never lose your cool.
• Tech-Savvy: You can navigate our CRM and POS systems with your eyes closed.

THE PERKS

• The "Magic" Factor: There is no better feeling than helping a customer complete their agreement and officially Own It!
• Independence: You’ll spend time in the office and in the community. No two days are the same.
• Professional Growth: This role is the ultimate training ground for future leaders.

THE BOTTOM LINE: If you’re a people person who loves solving puzzles and winning for your team, you’re the Account Manager we’ve been looking for. Let’s go create some magic!

Fun Fact: we promote from within 99.9% of the time!

Feel free to visit www.r2o.com/career for more information about our amazing company :)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This Full-time, 40-hour/week position has a great work-life balance! Our hours are Mon–Fri, 10 AM–6 PM, and Sat, 10 AM–4 PM. Enjoy Sundays + one additional weekday off (Tues, Wed, or Thurs)!

License/Certification:

• Drivers License (Required)

Work Location: In person