Customer Account Manager

Bastionpoint Technology Llc; Richmond (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

On-site gym

Sauna

Gaming room

Professional growth

Advancement opportunities

Collaborative environment

Exposure to technology environments

Job summary

Bastionpoint Technology Llc in Richmond, VA is seeking a Customer Account Manager who excels at building relationships, understanding client needs, and solving problems to ensure clients feel supported. You'll be the trusted partner to clients, coordinating with our technical team to manage projects from start to finish and to drive ongoing satisfaction across diverse business environments.

Strong communication, organization, and a customer-focused mindset are essential, with MSP experience a

Qualifications

• 2+ years in account management, customer success, client services, relationship management, or a similar customer-facing role
• Experience working with business customers or clients
• Strong communication, relationship-building, organizational, and problem-solving skills
• Ability to manage multiple customers and priorities
• Comfortable discussing technology and business needs
• Professional, confident, and personable communication style
• Willingness to learn and grow within an MSP environment

Responsibilities

• Serve as the primary point of contact for assigned business clients
• Build and maintain strong, long-term customer relationships
• Learn each client’s business, technology environment, and needs
• Coordinate with the technical team and follow up on open items
• Communicate with customers about projects, service requests, and ongoing needs
• Participate in customer meetings and account reviews
• Manage expectations and resolve concerns professionally
• Track account activity and identify opportunities to improve the customer experience

Skills

Account management

Customer success

Relationship building

Communication

Organizational skills

Problem solving

Multi-tasking

Job description

Build Relationships. Solve Problems. Make an Impact.

Bastionpoint Technology is a growing Managed Service Provider (MSP) serving businesses throughout the Richmond area. We’re looking for a Customer Account Manager who enjoys building relationships, understanding customer needs, solving problems, and making sure clients feel supported.

You’ll become a trusted partner to your clients while working closely with our technical team to ensure their needs are handled from start to finish.

What You'll Do

• Serve as the primary point of contact for assigned business clients
• Build and maintain strong, long-term customer relationships
• Learn each client’s business, technology environment, and needs
• Coordinate with the technical team and follow up on open items
• Communicate with customers about projects, service requests, and ongoing needs
• Participate in customer meetings and account reviews
• Manage expectations and resolve concerns professionally
• Track account activity and identify opportunities to improve the customer experience

What We're Looking For

• 2+ years in account management, customer success, client services, relationship management, or a similar customer-facing role
• Experience working with business customers or clients
• Strong communication, relationship-building, organizational, and problem-solving skills
• Ability to manage multiple customers and priorities
• Comfortable discussing technology and business needs
• Professional, confident, and personable communication style
• Willingness to learn and grow within an MSP environment

MSP or IT experience is a plus, but not required. You don’t need to be highly technical—you do need to be comfortable learning technology and communicating with both customers and technical professionals.

We’re looking for someone who takes ownership, follows through, stays organized, asks questions, builds genuine relationships, and handles difficult conversations professionally.

Why Bastionpoint?

Work with a variety of businesses, technologies, and client environments while learning alongside an experienced and supportive team. Bastionpoint offers professional growth and advancement in a collaborative, people-focused environment.

What You’ll Get

• $60,000–$65,000 annual salary
• Health insurance, paid time off, and retirement plan
• On-site gym, sauna, and gaming room
• Professional growth and advancement opportunities
• Collaborative team environment
• Exposure to a wide range of businesses and technology environments