Customer Account Coordinator - GP Foodservice Solutions

Georgia-Pacific LLC; Ballwin (MO); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Anchor Packaging, now a subsidiary of Georgia-Pacific, seeks a Customer Account Coordinator to manage the full order lifecycle, resolve billing issues, and support sales initiatives. The role is hybrid, with four days in the Ballwin office and one day remote, located in the Ballwin/West County area of the St. Louis metro.

Strong relationship building and ERP experience are valued assets. You will collaborate with internal teams to ensure on-time delivery, accurate invoicing, and continuous

Qualifications

• At least two years of account management or customer service experience.
• Experience with Microsoft Excel and PowerPoint.
• Attention to detail in a fast-paced environment.
• Experience with ERP systems (e.g., SAP, Oracle, NetSuite).

Responsibilities

• Foster and maintain positive business relationships with customers.
• Manage full order lifecycle for assigned customers to meet replenishment needs.
• Handle customer interactions and resolve complaints to maintain satisfaction.
• Communicate order, account, inventory, and complaint statuses to stakeholders.
• Identify opportunities and collaborate with Sales on account initiatives.
• Coordinate product disposition (returns, transfers, non-stock sales, etc.).
• Assist Accounting, Trade Management, and customers with billing inquiries and data accuracy in customer systems.

Skills

Account management

Customer service

Attention to detail

ERP systems

Education

Bachelor’s degree

Tools

SAP

Oracle

Infor

Microsoft Dynamics

NetSuite

SalesForce

Job description

Anchor Packaging’s mission is to be “Simply the Best.” We build strong customer relationships, deliver excellent service, and continuously improve business processes. Join our team and help ensure customers get the right product, on time, every time.

Georgia‑Pacific acquired Anchor Packaging in late 2025. Operated by approximately 1,250 employees, Anchor Packaging and its facilities are now a wholly owned subsidiary of Georgia‑Pacific.

Position Summary

As a Customer Account Coordinator, you will be the primary liaison between customers and internal cross‑functional teams to manage the full order lifecycle, resolve order and billing issues, and support sales activities. You will promote strong, positive customer relationships and ensure timely, accurate delivery of Anchor products while contributing to process improvements and operational excellence. This role will be in office 4 days a week with 1 day a week working remotely. Our office is in the Ballwin/West Country area of St. Louis metro.

General

• Foster and maintain positive business relationships with current and prospective customers.
• Manage the full order life cycle for assigned customers to meet inventory replenishment requirements.
• Professionally handle customer interactions, including complaints and problem resolution, to maintain high customer satisfaction.
• Communicate order, account, inventory, and complaint statuses to internal and external stakeholders.
• Exercise independent judgment to meet department and company goals and suggest/implement process improvements.
• Perform mastered functions while continuing formal training in other functions and handle project work as assigned.

Account Management

• Accurately enter and manage customer orders to execute business plans.
• Confirm and resolve pricing, product, promotion, and order discrepancies.
• Maintain accurate customer profile information to support order fulfillment.
• Monitor Vendor Scorecards for key accounts and take corrective action to meet customer expectations on accuracy, fill rates, and on‑time delivery.
• Implement best practices to prevent invoice deductions and process inefficiencies.
• Coordinate product disposition (returns, transfers, non‑stock sales, etc.).
• Identify selling opportunities and collaborate with Sales on account initiatives, field tests, and product updates.
• Log and communicate quality complaints and coordinate replacements as needed.

Accounts Receivable Support

• Assist Accounting, Trade Management, and customers with billing inquiries, deduction resolution, and billing problems.
• Ensure customer account system data is current and accurate.

Who You Are (Basic Qualifications)

• At least two years of account management/account coordinator or customer service experience.
• Experience with Microsoft/Excel/PowerPoint.
• Experience in a role requiring attention to detail.
• Prior ERP experience (SAP/Oracle/Infor/Microsoft Dynamics/NetSuite/SalesForce/etc.).

What Will Put You Ahead

• Prior manufacturing account management/customer experience.
• Bachelor’s degree.
• Experience with Oracle E‑Business Suite.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength – focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADI, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click here for additional information. (For Illinois E‑Verify information click here, aquí, or tu).