Customer Account Coordinator

AGP Ag Processing Inc; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Pension plan

Job summary

AGP Ag Processing Inc seeks a Customer Account Coordinator to be the essential link between customers and internal teams, including Sales, Logistics, Production, Quality, and Accounting. You’ll own the customer order experience from entry to invoicing and ensure commitments are met.

This role suits a highly organized problem solver who enjoys coordinating moving parts and delivering exceptional customer service. Omaha, NE-based opportunity with competitive benefits and growth potential.

Qualifications

• 2+ years in customer service or related field.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to coordinate across Sales, Production, Logistics and Quality.
• Experience with order management and invoicing processes.
• Proficiency with Microsoft Office, especially Excel.
• Willingness to learn ERP/CRM systems.

Responsibilities

• Coordinate customer orders from entry through fulfillment and invoicing.
• Communicate order status, product availability, shipments, and delays.
• Coordinate with Sales, Production, Logistics, Quality, and other teams.
• Identify and resolve order, pricing, billing, account, and delivery issues.
• Monitor inventory, production, and logistics information to anticipate potential problems.
• Maintain accurate customer records and business system information.
• Provide customer and account support to Sales and commercial teams.
• Prepare reports and documentation related to orders, shipments, inventory, and customer activity.

Skills

Customer service

Order coordination

Cross-functional coordination

Excel

ERP systems

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Outlook

Excel

ERP

CRM

Job description

Ag Processing Inc (AGP) is seeking a Customer Account Coordinator. In this role, you’ll be the key connection between our customers and internal teams including Sales, Logistics, Production, Quality, and Accounting. You’ll take ownership of the customer order experience—ensuring orders are accurate, commitments are met, and issues are resolved quickly.

This is a great opportunity for a customer-focused, highly organized problem solver who enjoys coordinating moving parts and making things happen.

What You’ll Do

• Coordinate customer orders from entry through fulfillment and invoicing.
• Communicate order status, product availability, shipments, and potential delays.
• Coordinate with Sales, Production, Logistics, Quality, and other teams to meet customer commitments.
• Identify and resolve order, pricing, billing, account, and delivery issues.
• Monitor inventory, production, and logistics information to anticipate potential problems.
• Maintain accurate customer records and business system information.
• Provide customer and account support to Sales and commercial teams.
• Prepare reports and documentation related to orders, shipments, inventory, and customer activity.

What You Bring

• High school diploma or equivalent.
• 2+ years of experience in customer service, account coordination, order management, logistics, sales support, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities and work effectively across teams.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Ability to learn ERP, CRM, and other business systems.

Preferred: Associate or bachelor’s degree in business, supply chain, agriculture, logistics, or a related field, along with experience in food processing, agriculture, agribusiness, manufacturing, commodities, or distribution.

Why This Role Matters

You won’t simply process orders—you’ll own the details, anticipate problems, connect the right people, and help deliver an exceptional customer experience.

Why Join Us

AGP is a cooperatively owned agribusiness engaged in procuring, processing, marketing, and transporting oilseeds, grains, and related products. Since our founding in 1983, we have grown into one of the largest soybean processing cooperatives in the world, with diverse operations that include renewable fuels, vegetable oil refining, grain merchandising, and international business.

AGP values employees and offers competitive compensation along with a comprehensive benefits package, including:

• 100% employer-funded pension plan
• 401(k) with company match (traditional and Roth options)
• Health, dental, and vision insurance
• Life, short-term, and long-term disability insurance
• Health savings account and flexible spending accounts
• Paid time off

Ag Processing Inc is an Equal Opportunity Employer and participates in E-Verify.