Custom Jewelry Concierge - Master End-to-End Orders

Signet Jewelers Limited; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Diamonds Direct is seeking a Jewelry Concierge to manage the entire custom order process, liaise with vendors and customers, and ensure timely delivery. The role emphasizes accuracy in pricing, quoting, and quality control, supported by strong administration and coordination skills.

You will handle submissions from inception to completion, maintain vendor relationships, and respond to inquiries during business hours, with some after-hours duties as needed.

Qualifications

• Experience managing custom orders from inception to completion.
• Ability to communicate clearly with vendors and customers.
• Aptitude for accurate pricing and quoting.

Responsibilities

• Order Processing: Accurately submit and track custom orders from inception to completion.
• Vendor Communication: Maintain strong relationships with vendors to ensure timely delivery and quality standards.
• Customer Service: Provide exceptional customer service by addressing inquiries and resolving issues.
• Pricing and Quoting: Calculate accurate pricing and provide detailed quotes to customers.
• Quality Control: Ensure the quality and accuracy of custom orders.
• Administrative Tasks: Maintain organized records and documentation.

Skills

Customer service

Vendor communication

Pricing and quoting

Job description

Diamonds Direct is seeking a Jewelry Concierge to manage the entire custom order process, liaise with vendors and customers, and ensure timely delivery. The role emphasizes accuracy in pricing, quoting, and quality control, supported by strong administration and coordination skills.

You will handle submissions from inception to completion, maintain vendor relationships, and respond to inquiries during business hours, with some after-hours duties as needed.