Custom Care Coordinator (3026)

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Priority Dispatch Corp. in Jacksonville is seeking a Custom Care Coordinator to drive caregiver retention and client satisfaction. You will participate in interviewing, onboarding, and orientation while supporting the administrative team.

The role involves coordinating with leadership to meet regulatory standards, engaging caregivers, and traveling within the licensed service area as needed.

Qualifications

• High School diploma required.
• 1+ year experience in home health or clinical support preferred.
• Proficient in Outlook, Word, Excel, PowerPoint.

Responsibilities

• Participates in interviewing/selection of potential Caregivers.
• Supports onboarding of newly hired Caregivers.
• Facilitates initial orientation and training for new Caregivers.

Skills

Interpersonal skills

Communication

Time management

Organizational skills

Presentation skills

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

DescriptionLocation Overview: Jacksonville based, travel within licensed service areaPosition Summary: The Custom Care Coordinator is responsible for driving Caregiver retention and client satisfaction within the agency. This individual is involved in the Home Health Aide/C.N.A. employment journey including interviewing/selection, orientation, and engagement. This individual also contributes to agency growth by onboarding prospective clients, matching caregivers to clients and providing direct support to the administrative team.Job Qualifications:• High School diploma.• At least (1) year related experience in home health or a clinical training/support role preferred.• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.• Experience working in or with direct patient care workers preferred.• Strong presentation & communication skills.• Excellent time management and organizational skills.• Strong interpersonal skills with the ability to build rapport with diverse groups.Job Responsibilities:• Participates in interviewing/selection of potential Caregivers.• Supports newly hired Caregivers through onboarding process.• Facilitates initial orientation and training for new Caregivers.• Collaborates with Director to ensure all required training/education meets regulatory standards, agency policy/procedures.• Assists with coordination and implementation of client satisfaction surveys.• Manages staffing/scheduling assignments as directed by scheduling supervisor.• Assists with prospective client meetings both telephonically and in person.• Expected to travel within licensed service area.• Participates in administrative on call rotation.Qualifications