Custom Broker Manager

W3Global; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

W3Global is seeking an experienced Customs Broker Manager to oversee daily brokerage operations and ensure compliance with U.S. and international trade regulations. The role supervises a team of 4–5 professionals, maintains an active LCB license, and drives accurate entry processing and client service.

The position requires strong leadership, regulatory knowledge, and hands-on experience with entry writing and documentation. Onsite work in Atlanta, GA is required.

Qualifications

• Active U.S. Licensed Customs Broker (LCB) License is mandatory.
• 7–10+ years of customs brokerage experience.
• Previous managerial or supervisory experience in customs brokerage operations.
• Strong knowledge of CBP regulations, HTS classification, and import/export entry processing.

Responsibilities

• Oversee daily customs brokerage operations and manage a team of 4–5 professionals.
• Maintain an active U.S. LCB license.
• Review import documentation for accuracy before filing.
• Prepare and process customs entries accurately and on schedule.
• Ensure compliance with CBP and PGA requirements.
• Advise clients on customs compliance and best practices.
• Maintain knowledge of regulatory changes affecting duties and entry processing.
• Work onsite in Atlanta and lead the brokerage team to deliver excellent service.

Skills

Customs brokerage

Team leadership

Regulatory compliance

Entry writing

HTS classification

Client relations

Problem solving

Analytical thinking

Tools

Customs software

Job description

Position Summary

We are seeking an experienced Customs Broker Manager to oversee daily customs brokerage operations and ensure compliance with all applicable U.S. Customs and international trade regulations.

The ideal candidate will have strong leadership experience in customs brokerage, import/export operations, entry writing, and regulatory compliance. This role will supervise a team of 4-5 customs brokerage professionals, including an Assistant Manager, while ensuring timely and accurate customs clearance, exceptional customer service, and operational efficiency.

Key Responsibilities

• Manage daily customs brokerage operations and oversee a team of 4-5 professionals.
• Maintain an active U.S. Customs Broker (LCB) License.
• Review import documentation for accuracy and completeness prior to filing.
• Prepare, review, and process customs entries accurately and within required deadlines.
• Ensure compliance with CBP regulations and other Partner Government Agency (PGA) requirements.
• Classify merchandise accurately using the Harmonized Tariff Schedule (HTS).
• Calculate and verify duties, taxes, and applicable fees against invoices and supporting documentation.
• Communicate with clients, carriers, CBP, and government agencies to resolve discrepancies, holds, and clearance issues.
• Respond to CBP requests for information, including CF-28s and CF-29s.
• Advise clients on customs compliance requirements, regulations, and best practices.
• Maintain current knowledge of changes to customs regulations, trade policies, and compliance requirements.
• Ensure accurate and timely processing of multiple entries in a fast-paced environment.
• Provide leadership, guidance, and support to the brokerage team.
• Support general compliance, documentation, and operational activities.
• Maintain strong customer relationships and provide excellent service.
• Work onsite in the Atlanta office; remote work is not available.

Required Qualifications

• Active U.S. Licensed Customs Broker (LCB) License - Mandatory.
• 7-10+ years of customs brokerage experience.
• Previous managerial or supervisory experience in customs brokerage operations.
• Strong hands-on experience with customs entry writing and processing.
• Strong knowledge of:
  • U.S. Customs and Border Protection (CBP) regulations
  • HTS tariff classification
  • Import and export entry processing
  • Customs compliance
  • International trade regulations
  • Incoterms
• Experience handling import/export documentation.
• Strong customer service and client relationship management skills.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Proficiency with customs brokerage software and Microsoft Office.
• Strong analytical and problem-solving abilities.
• Ability to work accurately and effectively in a fast-paced environment.
• Ability and willingness to work onsite in Atlanta.

Preferred Qualifications

• Experience in the freight forwarding or international logistics industry.
• Experience working with cross-functional teams.
• Strong understanding of international trade practices.
• Commitment to ethical business practices and regulatory compliance.