Custodial Manager

Syracuse University; City of Syracuse (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Syracuse University is seeking a capable manager to supervise Housing Custodial, overseeing five supervisors and 92 union staff. The role emphasizes leadership within a unionized environment, ensuring safe practices and quality service across facilities.

Requirements include a Bachelor’s degree and 3-5 years of management experience or an equivalent combination. Prior supervisory experience is desirable, with a focus on staffing, budgeting, and performance reporting.

Qualifications

• Bachelor’s degree, 3-5 years management experience or equivalent combination of education and experience is required.
• Previous supervisory experience is desirable.

Responsibilities

• Estimate, manage, and plan project and job request through support staff.
• Control job schedule, material acquisition and costs.
• Evaluate staffing levels and recommend adjustments.
• Create and review performance reports for KPIs.
• Lead continuous improvement efforts and implement improvements.
• Maintain quality service by enforcing standards and resolving problems.
• Ensure health and safety through safe practices and training.
• Manage staff by communicating expectations, coaching, and disciplining.

Skills

Green cleaning methods

Staff leadership

Union contract guidelines

Education

Bachelor’s degree

Job description

Job Description

This position oversees the 5 supervisors within Housing Custodial and 92 union staff.

Education and Experience

Bachelor’s degree, 3-5 years management experience or equivalent combination of education and experience is required. Previous supervisory experience is desirable.

Skills and Knowledge

Knowledge of Green cleaning methods. Familiar with leading staff and following the guidelines of a union contract.

Responsibilities

Estimate, manage, and plan project and job request through support staff. Control job schedule, material acquisition and costs. Evaluate staffing levels and recommend adjustments as required.

Create and review performance reports for key performance indicators. Lead continuous improvement effort including identification of improvement opportunities and lead creative effort to implement improvement. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Ensure employee health and safety are protected through safe practices and safe equipment. Train and instruct support staff on methods and procedures.

Manage staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees, developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Coordinate with Support System, Operations System and Control Managers to provide and obtain required services.

Physical Requirements

Enter Physical Requirements or “Not Applicable”

Tools/Equipment

Enter Tools/Equipment or “Not Applicable”

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.