Epic Cupid Analyst

Optimum Healthcare IT, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

401K matching

PTO 15 days

Holidays

Cell phone allowance

Job summary

Optimum Healthcare IT, LLC is seeking an Epic Application Analyst for Managed Services (Cupid). The role prioritizes advanced Cupid support, incident resolution, and data integrity while coordinating with vendors and internal teams.

The analyst will handle complex requests, build/config updates, and regulatory changes to ensure high system availability. The position requires experience with Epic workflows, strong documentation, and problem-solving abilities.

Qualifications

• Experience supporting Epic build, maintenance, and testing.
• Working knowledge of clinical Epic workflows.
• Strong analytical, documentation, and problem-solving skills.
• Experience collaborating with interface teams and vendors.
• Understanding HIPAA and healthcare IT regulations.

Responsibilities

• Resolve escalated incidents in Cupid and interface issues.
• Execute break/fix changes, testing, and QA activities.
• Support maintenance, patches, and regulatory changes.
• Manage service requests, backlog, and reporting.
• Collaborate with vendor support for resolution and enhancements.
• Maintain and update documentation including guides and specs.
• Monitor data quality and integrity within Cupid.
• Perform root cause analysis and detect trends in tickets.
• Provide knowledge transfer to Tier 1 analysts.

Skills

Epic workflows

Application support

Documentation

Analytical thinking

Vendor collaboration

Job description

Epic Application Analyst – Managed Services (Cupid)

Department: Managed Services – Epic Application Support

Reports To: Managed Services Application Lead

Location: Remote and visually on teams - must reside in the US

Position Summary:

The Epic Application Analyst provides advanced application support for Cupid as part of Optimum’s Managed Services program. This role focuses on complex incident resolution, build and configuration updates, application data integrity, documentation, and interface coordination. Analysts are expected to work independently on service requests, regulatory updates, and proactive maintenance tasks to ensure high system availability and client satisfaction.

Key Responsibilities:

• Resolve escalated Priority 3 and 4 incidents and interface issues related to Cupid
• Execute break/fix changes, system testing, and quality assurance testing
• Support application and interface maintenance, including updates, patches, and regulatory changes
• Manage service requests, backlog tickets, and reporting as defined in scope
• Collaborate with vendor support for issue resolution, updates, or enhancements
• Maintain and update documentation including user guides, build specs, and functional design
• Monitor and ensure application data quality and integrity
• Perform root cause analysis and identify trends in incident and request volume
• Provide knowledge transfer and mentorship to Tier 1 analysts

Qualifications:

• Demonstrated experience supporting application build, maintenance, and testing
• Working knowledge of clinical or operational Epic workflows
• Strong analytical, documentation, and problem-solving skills
• Experience collaborating with interface teams and vendors for issue resolution
• Understanding of HIPAA, security, and regulatory standards in healthcare IT

Benefits include

• Medical, Dental, Matching 401K, 15 days PTO, Holidays, Cell phone allowance.