CTS Course, Registration and Customer Service Support - Office and Administrative Specialist, Intermediate

Minnesota State Colleges and Universities; Brooklyn Park (MN); Presencial; USD 44.000 - 58.000; Jornada completa

Descripción de la vacante

Minnesota State Colleges and Universities is seeking a CTS Course, Registration and Customer Service Support - Office and Administrative Specialist, Intermediate to ensure accurate enrollment and effective customer communication. Position may work at Eden Prairie or Brooklyn Park campuses, with day shifts and Monday–Friday schedule.

The role requires data entry, customer service, and proficiency with systems like Salesforce or ISRS, plus strong multitasking skills and attention to detail.

Formación

• Data entry with high accuracy to maintain student records and reports.
• Strong customer service to provide accurate information in person, by phone and email.
• Ability to manage multiple tasks and priorities amid interruptions and high volume.
• Proficient word processing to prepare letters, memos and reports.
• Spreadsheet skills to enter, store and retrieve data for reports.
• Ability to calculate registration fees and handle budgets or receipts.
• Experience using file sharing and collaboration tools for teams.

Responsabilidades

• Process CTS registrations and ensure proper enrollment data.
• Maintain and update course scheduling in the student records system.
• Communicate promptly and effectively with students and staff.
• Develop proficiency with current data systems (Salesforce, rST, ISRS, Ed to Go) and new systems.

Descripción del empleo

• Telework Eligible: No

• Working Title: CTS Course, Registration and Customer Service Support - Office and Administrative Specialist, Intermediate
• Job Class: Office and Administrative Specialist, Intermediate
• Agency: Minnesota State
• Job ID: 97653
• Location: Brooklyn Park
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Regular
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/13/2026
• Closing Date: 10/27/2026
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Hennepin TC-Brooklyn Pk-AFSCME
• Division/Unit: MnSCU Hennepin North TC / MnSCU Henn North TC Classified
• Appointment Type: Unlimited, Full Time
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Hennepin TC
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Description

This position exists to provide Customized Training Services (CTS) registration processing and support ensuring students are enrolled properly and correct information is provided to customers; as well as creation and maintenance of assigned course scheduling in the student records system. Develop proficiency with current CTC data and communication systems (Salesforce, rST, ISRS, Ed to Go) and new/ emerging systems. Provide welcoming, prompt and effective customer communications. This position will work at either the Eden Prairie or Brooklyn Park campus to be determined through the hiring process.

Minimum Qualifications

• Data Entry: Skill in data entry sufficient to maintain accurate student records and reports; compile, sort and verify data accuracy. Ability to enter, manage and administer data within registration and communication data systems with a high degree of accuracy. Transferable knowledge of at least one large data system such as salesforce, registration systems, client data systems, or proven use of related tools such as Microsoft Excel.
• Customer Service Skills: Skill in customer service to provide prompt, courteous and accurate information to customers in person, on the phone and through email and other written correspondence; promptly respond to customer/co-worker inquiries about registrations, programs, data, etc.; provide assistance/guidance to customers/co-workers on resolving difficult or complex issues. Evidence of one year external and/or inter-departmental customer service.
• Multi-task and Work Through Interruptions: Experience managing multiple responsibilities, balancing competing priorities, and maintaining quality work and customer service in an environment characterized by frequent interruptions, shifting priorities, and high volumes of stakeholder interaction.
• Word Processing: Skill in word processing sufficient to use software, such as Microsoft Word or Google Docs, to prepare and format letters, memos and reports and ability to check completed work for spelling, grammar, punctuation, and formatting.
• Spreadsheets: Skill in using spreadsheet software applications, such as Microsoft Excel or Google Sheets to enter, compile, store and retrieve data in a variety of reports.
• Math: Demonstrated experience reviewing budgets, sales receipts and ability to calculate registration fees using a calculator. One year experience in customer service involving sales or retail sales.
• File Sharing and Organization: Ability to work in Teams and other file sharing sites, including organizing information for individual and team retrieval.
• Typing/Keyboarding: Skill in typing/keyboarding sufficient to perform skilled typing tasks with speed and accuracy (gross speed of 35 wpm with 3 or less errors). A typing test may be required prior to interview.

Preferred Qualification

• Knowledge of policies and procedures of the college/customized training, especially related to registration for all hour-based courses.
• Ability to gain acceptance for ideas in order to accomplish tasks.
• Knowledge of ISRS, rST, or Salesforce systems and various software programs.
• Ability to learn new systems and programs as the college transitions to new products.
• Skills in communications and interpersonal relations sufficient to provide information to staff, students and the general public.
• Highly organized and detail-oriented to maintain integrity in the student information system.
• Ability to work with others in a team setting to accomplish tasks.
• Ability to establish work priorities and insure completion.

Other Requirements

Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment.

About Minnesota State

Minnesota State is making a difference. From the students we serve, to our business partners, to those we employ, chances are good you or someone you know has benefited from the work of your state colleges and universities.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

Based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.