Service Administrator

Marin Luxury Cars LLC; Madera (CA); On-site; USD 31,684 - 37,195; Full time

Job summary

A luxury automotive service provider is seeking a Service Administrator to support daily operations in the service department. The role involves making outbound calls, coordinating loaner vehicles, processing payments, and ensuring smooth communication with customers and internal teams. The ideal candidate is organized, detail-oriented, and comfortable in a fast-paced environment. Compensation ranges from $23 to $27 per hour, based on experience, working in a temperature-controlled office.

Qualifications

• Ability to perform essential duties satisfactorily.
• Organizational skills to manage service operations.
• Previous related experience in a service environment.

Responsibilities

• Make outbound calls to customers.
• Coordinate loaner vehicle arrangements.
• Process payments and transactions accurately.
• Assist customers with scheduling and service needs.
• Manage internal paperwork and documentation.
• Organize repair orders.
• Support additional administrative duties.

Skills

Customer service

Organization

Detail-oriented

Communication

Education

Associate's degree or equivalent

Related experience

Job description

Description

Service Administrator

The Service Administrator plays a key role in supporting the daily operations of the service department while delivering excellent customer service. This position ensures smooth communication between customers, service advisors, and internal teams, while maintaining accurate records and administrative processes.

Key Responsibilities

• Make outbound and follow-up phone calls to customer
• Facilitate and coordinate loaner vehicle arrangements
• Collect payments and process transactions accurately
• Assist customers with questions, scheduling, and service-related needs
• Complete and manage internal paperwork and documentation
• Scan and organize repair orders
• Support the service team with additional administrative duties as needed

The ideal candidate is organized, detail-oriented, professional, and comfortable working in a fast-paced environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Four to ten years related experience and/or training; or equivalent combination of education and experience.

Working Conditions

• Temperature controlled office.

Rate of Pay

$23 - $27/hour, depending on experience.