(CSSNA) Service Administrator - III

Primary Talent Partners; Orlando (FL); On-site; USD 43,311 - 50,199; Full time

Job summary

A leading staffing agency is seeking a Service Administrator – III in Orlando, FL. The role involves serving as the first point of contact with customers, building relationships, and ensuring quality service. Candidates should possess strong communication skills, customer focus, and ideally 3–5 years of experience in the service or warranty fields within the diesel or automotive industry. Knowledge of power generation and diesel engines is crucial for success in this position.

Qualifications

• 3–5 years of experience in service and repair or warranty-related field within diesel or automotive industry preferred.
• Excellent customer service skills and ability to effectively communicate in a positive and professional manner.
• Detail-oriented with ability to multi-task, take ownership and drive projects or tasks efficiently.

Responsibilities

• Acts as the first point of contact with customers, developing positive relationships.
• Assesses customers’ needs and gathers pertinent information.
• Creates basic work orders in appropriate systems.

Skills

Customer focus

Communication

Accountability

Detail-oriented

Action-oriented

Education

High school diploma or equivalent

Tools

Computer software platforms

Job description

Service Administrator – III

Location: Orlando, FL

Contract: 6‑month, potential extension (W2 contract, no PTO, no benefits; ACA‑compliant supplemental package available)

Pay: $31.44 – $36.44/hr

Schedule: 7:30 am – 4:00 pm, Monday–Friday

Description

Serves as first point of contact with customers to promote quality customer service and assist in increasing business within the branch location.

Key Responsibilities

• Acts as the first point of contact with customers on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers’ needs and gathers pertinent information.
• Creates basic work orders in appropriate systems.
• Provides status updates to customers, as requested.

Competencies & Qualifications

• Communicates effectively – delivers multi‑mode communications that convey clear understanding of the unique needs of different audiences.
• Manages conflict – handles conflict situations effectively.
• Customer focus – builds strong customer relationships and delivers customer‑centric solutions.
• Directs work – provides direction, delegates, and removes obstacles to get work done.
• Financial acumen – interprets and applies key financial indicators to make better business decisions.
• Instills trust – gains confidence and trust of others through honesty, integrity, and authenticity.
• Diagnostics application – translates customer complaints to develop troubleshooting plans, troubleshoots issues, verifies repairs, and documents results.
• Warranty process – analyzes customer issues to verify root cause and determines eligibility for coverage and claim requirements.
• Technical escalation – obtains product technical issue information, uses available resources, and escalates issues to higher expertise.
• Service documentation – creates and verifies customer, equipment, and technical information, following procedures and documenting required data.
• Electronic service tool application – identifies available hardware and software tools, uses them to diagnose and troubleshoot issues.

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education, or equivalent experience to the extent that experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• 3–5 years of experience in service and repair or warranty‑related field within diesel or automotive industry preferred.
• Requires significant relevant work experience or specialized skills obtained through education, training, or on‑the‑job experience.

Must Have Skills

• Customer focus, communication, accountability, action‑oriented.
• Prior experience in service and repair or warranty‑related field within diesel or automotive industry preferred.
• Excellent customer service skills and ability to effectively communicate in a positive and professional manner.
• Detail‑oriented with ability to multi‑task, take ownership and drive projects or tasks efficiently.
• Excellent computer skills using multiple software platforms with ability to escalated technical issues and obtain product technical information.

IMPORTANT Note

Previous experience with power generation and/or diesel engines is required. Generator knowledge and understanding of operations and terminologies is essential.

Equal Opportunity Statement

Primary Talent Partners is an Equal Opportunity / affirmative action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, contact us at [e-mail].