Supportive Housing Case manager - South Austin

Foundation Communities; Austin (TX); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401(k) investment

Paid vacation, holidays, sick time

Job summary

Foundation Communities is seeking a dedicated professional to provide intensive case management for residents of permanent supportive housing. You will collaborate with an interdisciplinary team to connect residents with mental health, primary care, financial literacy, education and employment services.

The role emphasizes outreach, crisis de‑escalation, and person-centered approaches to improve housing retention and self-sufficiency among adults facing homelessness or at risk.

Qualifications

• At least one year of experience providing intensive case management to adults experiencing homelessness or at risk of homelessness.
• Experience in mental health/substance use and crisis intervention required.
• Master of Social Work degree recommended.

Responsibilities

• Conduct intensive case management and care coordination to increase residents’ access to health and housing resources.
• Effectively assess and diffuse crisis situations using de-escalation techniques.
• Develop outreach strategies to build relationships and connect residents to services.
• Collaborate with Property Management to support safety and community well‑being.
• Document services in accordance with grant requirements and FC systems.
• Maintain case notes and reporting with timely submission when required.

Skills

Case management

Crisis intervention

Interdisciplinary teamwork

Communication skills

Problem solving

Education

Master of Social Work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Austin, TX, US

2 days ago Requisition ID: 1941

Salary Range: $25.48 To $27.40 Hourly

We are looking for a highly motivated individual to provide intensive case management services to residents and develop creative programs that support them in successfully maintaining housing, accessing mental and primary health care, financial management, education and employment services. A good candidate would provide holistic case management and foster a positive sense of community in one of our permanent supportive housing communities for previously homeless and/or very low-income single adults.

Primary Duties/Responsibilities:

• Conduct intensive case management and care coordination to increase residents’ access to and engagement in mental and primary health care, substance use treatment, financial management, and overall self-sufficiency through an interdisciplinary team approach. Work closely with partner agencies and the larger Resident Services team and to increase residents’ housing retention, income stability, health and wellness, and social connectedness.
• Effectively assess and diffuse crisis situations by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
• Develop creative strategies to build relationships with residents, while providing assertive outreach to determine areas of need, increase residents’ participation in their treatment, and connect residents to appropriate resources. Develop voluntary groups, classes, outings, and unique learning opportunities that encourage positivity, growth, community connectedness and socialization opportunities for residents.
• Collaborate with Property Management following a blended management model. Meet routinely with Property Management staff to determine enforcement and amendments of policies, cooperatively discuss how to manage difficult situations with residents, and make joint decisions to support the safety and well‑being of the community.
• Document delivered services in accordance with grant requirements and FC documentation systems. When applicable, submit documentation by established target dates to appropriate personnel.
• At least one year of experience in providing intensive case management services to adults experiencing homelessness, exiting homelessness, or at risk of homelessness required.
• At least one year of experience in mental health/substance use and crisis intervention required.
• Master of Social Work Degree (or related field) recommended.
• Ability to work independently, problem solve, think critically and independently and effectively communicate with people from diverse backgrounds required.
• Must have strong interpersonal skills, good organizational methods and be skillful at multitasking. Able to proactively form warm, professional relationships with residents by demonstrating respect, kindness, and availability, as well as a person-centered, strengths-based orientation in case management.

Preferred Requirements:

• Spanish or ASL proficiency helpful.

Working Conditions/Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee is frequently required to use hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Work environment: The work conditions usually take place in a office setting, but may include an outdoor setting intermittently. The noise level in the work environment is usually moderate/high. As an organization committed to diversity, equity, and inclusion we seek applicants from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Compensation

$25.48-$27.40 hourly

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

Employee Signature: _________________________ Date: ____________________

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