CSR Warehouse Associate II — Customer Service & Fulfillment

Mohawk Industries; Duluth (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, the leading tile and natural stone maker in the United States, is seeking a CSR Warehouse Associate II. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions in a fast-paced warehouse setting.

You will coordinate orders, perform cycle counts, operate forklifts, and work closely with internal teams to ensure accurate delivery and superb customer service.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ year(s) customer service experience.
• Certified Forklift Operator.
• Focus on customer account management preferred.
• 3+ years of previous warehouse experience preferred.

Responsibilities

• Performs warehouse duties: pulling/assembling orders, checking outbound orders, stock checks, restocking and labeling vendor products, maintaining displays, and cycle counts.
• Receives inbound material, processes shipments and stock material, handles returns, and notes damaged shipments for freight claims.
• Operates forklift equipment.
• Provides customer account management incl. order entry, inquiries, product information, order status, pricing, stock checks and transportation management.
• Handles high-volume inbound calls via ACD and processes faxes, reports.
• Interfaces with internal teams to address inquiries and order issues from entry to delivery.
• Participates in special projects and performs additional duties as required.

Skills

Customer service

Forklift operation

Order entry

Inventory control

MS Word

Education

High School Diploma

Tools

Word

Excel

Job description

Dal-Tile, the leading tile and natural stone maker in the United States, is seeking a CSR Warehouse Associate II. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions in a fast-paced warehouse setting.

You will coordinate orders, perform cycle counts, operate forklifts, and work closely with internal teams to ensure accurate delivery and superb customer service.