CSR Warehouse Associate II: Customer Care & Logistics

Mohawk Industries; Riverside (CA); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a CSR Warehouse Associate II to support walk-in customers, answer inquiries, provide samples, and complete sales transactions.

This role ensures effective coordination between the company and customers, performs warehouse duties, processes orders, and resolves product or service issues with a high level of service.

Join a team that values growth, internal promotion, competitive benefits, and a safety-first culture.

Qualifications

• 1+ years of customer service experience.
• 3+ years of warehouse experience preferred.
• Certified Forklift Operator.
• Tile industry knowledge preferred.

Responsibilities

• Service walk-in customers and answer inquiries.
• Process sales transactions and order entry.
• Provide product samples and pricing information.
• Coordinate with internal teams to resolve customer issues.
• Perform warehouse duties including order pulling and cycle counts.

Skills

Customer service

Warehouse experience

Order entry

Account management

Tile industry knowledge

Education

High School Diploma or GED

Tools

Forklift

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a CSR Warehouse Associate II to support walk-in customers, answer inquiries, provide samples, and complete sales transactions.

This role ensures effective coordination between the company and customers, performs warehouse duties, processes orders, and resolves product or service issues with a high level of service.

Join a team that values growth, internal promotion, competitive benefits, and a safety-first culture.