CSR & Teller: Trusted Service & Referrals

Fifth Third; Wisconsin; On-site; USD 32,000 - 40,000; Full time

Job summary

Fifth Third Bank in Ashland, KY, is seeking a Customer Service Representative/Teller to provide exceptional service and support daily bank operations. You will guide customers to meet financial needs, manage cash, and maintain confidential information.

Responsibilities include referrals to bankers for consultative conversations, handling inquiries promptly, and upholding retail policies. Flexible scheduling and professional conduct are essential in this role.

Qualifications

• High school diploma or GED required.
• Experience with extensive cash handling.
• Ability to interact comfortably with the public.
• Knowledge of retail policies and procedures.
• Strong judgment in decision-making.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide timely follow-up to customer questions and address issues.
• Maintain confidentiality of customer information.
• Refer customers to Bankers and partners for consultative conversations.
• Perform daily office duties and assist platform team operations.
• Maintain balance records and resolve outages per policy.
• Escalate complex issues to leadership when needed.

Skills

Cash handling

Public interaction

Communication

Decision making

Education

High school diploma/GED

Job description

Fifth Third Bank in Ashland, KY, is seeking a Customer Service Representative/Teller to provide exceptional service and support daily bank operations. You will guide customers to meet financial needs, manage cash, and maintain confidential information.

Responsibilities include referrals to bankers for consultative conversations, handling inquiries promptly, and upholding retail policies. Flexible scheduling and professional conduct are essential in this role.