Sales & Retention Specialist

Pro-Active Pest Control; California; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Flexible scheduling

Medical, Dental, Vision after 60 days

Remote work option

Job summary

Pro Active Pest Control is seeking a Sales & Retention Specialist to grow our customer base and enhance retention. You will work directly with customers to resolve pest concerns, answer questions, provide service solutions, and create a positive experience from start to finish.

As a 5-Star rated company, we invest in training, technology, and career growth, while offering flexible scheduling and a supportive team environment.

Qualifications

• Must be at least 18 years old.
• Previous sales and customer service experience.
• Professional, positive, and customer-focused attitude.
• Strong phone etiquette and clear communication.
• Experience with multiple computer systems.
• Experience selling pest control services; Field Routes knowledge preferred.

Responsibilities

• Generate leads and sales opportunities for the company.
• Answer inbound customer calls and respond to messages through platforms such as Google and Yelp.
• Make outbound calls to potential and existing customers as needed.
• Educate customers on company services, products, and treatment options.
• Assist in resolving customer concerns and retention-related issues.
• Build and maintain positive, professional customer relationships.
• Maintain a high level of customer service and 5-Star communication standards.
• Stay up to date on company services, procedures, and policies.

Skills

Sales experience

Customer service

Phone etiquette

Communication

Tools

Field Routes software

Job description

Pro Active Pest Control is looking for upbeat, motivated, and customer-focused individuals to join our growing Sales & Retention Team! As a Sales & Retention Specialist, you play a key role in the continued growth and success of our company. You will work directly with customers to help resolve pest concerns, answer questions, provide service solutions, and create a positive customer experience from start to finish. If you enjoy helping people, building relationships, and working in a positive team environment, we would love to hear from you.
As a 5-Star rated company, we are committed to providing exceptional customer service and helping protect our customers' homes, families, pets, and businesses from pests safely, quickly, and affordably.
We believe our employees are one of the most important parts of our success. We invest heavily in training, technology, and employee development to create opportunities for long-term growth and career advancement.

Responsibilities

• Generate leads and sales opportunities for the company
• Answer inbound customer calls and respond to messages through platforms such as Google and Yelp
• Make outbound calls to potential and existing customers as needed
• Educate customers on company services, products, and treatment options
• Assist in resolving customer concerns and retention-related issues
• Build and maintain positive, professional customer relationships
• Maintain a high level of customer service and 5-Star communication standards
• Stay up to date on company services, procedures, and policies

Requirements

• Must be at least 18 years old
• Must have previous sales and customer service experience
• Professional, positive, and customer-focused attitude
• Strong phone etiquette and communication tonality
• Comfortable learning and working within multiple computer systems
• Experience in selling Pest Control services and knowledge of Field Routes software preferred

Benefits & Perks

• Competitive compensation with sales bonus opportunities
• Flexible scheduling
• Medical, Dental, and Vision benefits after 60 days
• Birthday Holiday
• Company-provided assets/equipment
• Job Type: Full-Time
• Remote