Patient Service Rep (Part-time)

PRISM Vision Group; Chevy Chase (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

Prism Vision Group is seeking a Patient Service Representative at the Friendship Ambulatory Surgery Center in Chevy Chase, MD. The PSR will manage patient access, scheduling, registrations, insurance verification, and financial counseling at check-in.

Requirements include a High School Diploma or GED and 2+ years in patient-facing healthcare or customer service. Strong communication and MS Office skills are essential.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years experience in a patient-facing healthcare or customer service role preferred.
• Bi-lingual a plus.

Responsibilities

• Schedule and complete full registration for patients requesting appointments with adherence to scheduling policies.
• Initiate pre-registration and ensure demographic and insurance data is up to date.
• Verify insurance information, benefits, and referral details.
• Obtain and verify ID and insurance cards to confirm patient identity and coverage.
• Adhere to HIPAA standards for patient privacy and confidentiality.
• Facilitate smooth patient flow through the clinical care process.
• Provide patients with information about appointments and payment policies.
• Provide upfront financial counseling at check-in and discuss payment options.
• Explain financial obligations and collect funds per guidelines.
• Act as liaison for patients, physicians, and staff to resolve care-related issues.
• Notify relevant parties of appointment details, referrals, and authorization requirements.
• Train other PSR staff and maintain high customer service standards.
• Comply with all company policies and standards.

Skills

Verbal & written communication

Customer service

Cash handling

Interpersonal skills

Teamwork

HIPAA compliance awareness

MS Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Electronic systems

Job description

Overview

This job is located at the Friendship Ambulatory Surgery Center, in Chevy Chase, MD, which is part of Prism Vision Group.

Compensation Range: $18-$31.89/hr (Dependent on Experience)

The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion.

Responsibilities

ROLE AND RESPONSIBILITIES

• Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
• Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart.
• Verification of insurance information, verification of benefits and insurance referral information.
• Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
• Adhere to HIPAA standards related to patient privacy and confidentiality.
• Assure ease of patient flow through the clinical care process.
• Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
• Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
• Advise patients of financial obligations and collect funds according to established guidelines.
• Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
• Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• Train other patient services representatives and provide excellent customer service skills.
• Comply with company policies and standards

Qualifications

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED) Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
• Proficient with Microsoft Office Suite