CSR & Parts Lead: Elevate Customer Care & Inventory

Mr. Appliance Corp.; Livonia (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

On-the-job training

Advancement opportunities

Full-time schedule

Competitive pay

Job summary

Mr. Appliance Corp. is seeking a dependable Customer Service Representative (CSR) & Parts Specialist to join our Waterford, Michigan team. This in-person, full-time role focuses on delivering excellent customer experiences while managing parts, inventory, and office operations.

Ideal candidates will be calm under pressure, organized, and able to multitask effectively. Training is provided, with opportunities for growth and advancement within a stable service industry.

Qualifications

• At least two years of experience in customer service, parts, inventory, administration, or a similar role preferred.
• Strong verbal and written communication skills.
• A professional and confident telephone manner.
• Excellent organizational skills and attention to detail.
• The ability to multitask in a busy office environment.
• Basic computer skills and the ability to learn new software.
• Strong follow-through and problem-solving abilities.
• The ability to work independently, manage priorities, and meet deadlines.
• A positive attitude and willingness to learn.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Schedule service appointments and communicate appointment details.
• Assist customers with questions, concerns, and service-related follow-ups.
• Communicate effectively with technicians, management, vendors, and customers.
• Enter and maintain accurate customer and job information in the company software system.
• Monitor open service calls and follow up on outstanding issues.
• Help ensure customers receive timely updates and a positive service experience.
• Process customer payments and assist with related administrative duties.
• Identify, order, and track appliance parts needed for service calls.
• Coordinate with parts suppliers and vendors regarding availability, pricing, and delivery.
• Monitor incoming parts and ensure they are properly received and organized.
• Track parts assigned to technicians and specific service jobs.
• Maintain accurate inventory records and identify discrepancies.
• Process parts returns and warranty credit requests according to company procedures.
• Follow up on outstanding orders, returns, and credits to ensure timely resolution.
• Keep the parts area organized and maintain accurate documentation.

Skills

Customer service

Inventory management

Administration

Communication skills

Organizational skills

Multitasking

Problem solving

Independent work

Tools

Software familiarity

Job description

Mr. Appliance Corp. is seeking a dependable Customer Service Representative (CSR) & Parts Specialist to join our Waterford, Michigan team. This in-person, full-time role focuses on delivering excellent customer experiences while managing parts, inventory, and office operations.

Ideal candidates will be calm under pressure, organized, and able to multitask effectively. Training is provided, with opportunities for growth and advancement within a stable service industry.