CSR- In office Sales Representative

Fred Loya Insurance Agency; Modesto (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Fred Loya Insurance Agency in Modesto, California is hiring a Customer Service Representative responsible for selling new auto insurance policies, renewing policies, and providing customer service for existing policies. Ideal candidates should have excellent communication skills and a high school diploma.

This full-time position requires a flexible schedule, reliable transportation, and the ability to pass state licensing requirements. Bilingual candidates are encouraged to apply.

Qualifications

• Must have excellent communication skills and be assertive.
• Must pass state licensing requirements.
• Flexible schedule and reliable transportation required.

Responsibilities

• Sell new auto insurance policies and renew existing ones.
• Provide professional service to internal and external customers.
• Answer customer questions regarding their policies.

Skills

Customer service experience

Bilingual (English/Spanish)

Communication skills

Basic to intermediate computer literacy

Education

High School Diploma

Job description

Overview

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Participates in marketing initiatives for new business development as needed
• Maintains a neat and clean work area and office
• Performs FNOL vehicle inspections
• Takes vehicle pictures (squatting, bending, flexing required)
• Runs bank deposits
• Full-time position
• Other duties as assigned

Qualifications and Requirements

• Computer literate, from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education and Experience

• High School Diploma
• Previous customer service experience is helpful