CSR- In office Sales Representative

Fred Loya Insurance Agency; Gardendale (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Fred Loya Insurance Agency is looking for a Customer Service Representative in Gardendale, Alabama. This full-time position involves selling new auto insurance policies, renewing existing policies, and providing exceptional service to all customers. Candidates should have a High School Diploma and reliable transportation. Bilingual skills and previous customer service experience are beneficial.

The role requires strong communication skills and a flexible schedule to accommodate customer needs.

Qualifications

• Must be computer literate with basic to intermediate skills.
• Ability to communicate effectively and provide excellent customer service.
• Bilingual (English/Spanish) is helpful.

Responsibilities

• Sell new auto insurance policies and service existing ones.
• Provide professional service to customers and answer policy questions.
• Participate in new business marketing initiatives.

Skills

Computer literacy

Bilingual (English/Spanish)

Excellent communication skills

Customer service orientation

Education

High School Diploma

Job description

Overview

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Participates in marketing initiatives for new business development as needed
• Maintains a neat and clean work area and office
• Performs FNOL vehicle inspections
• Takes vehicle pictures (squatting, bending, flexing required)
• Runs bank deposits
• Full-time position
• Other duties as assigned

Qualifications and Requirements

• Computer literate, from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education and Experience

• High School Diploma
• Previous customer service experience is helpful