CSR- In office Sales Representative

Fred Loya Insurance Agency; Northport (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Fred Loya Insurance Agency is seeking a Customer Service Representative located in Northport, Alabama. The role involves selling and renewing auto insurance policies as well as servicing existing accounts.

Ideal candidates will have a High School Diploma and customer service experience is a plus. Bilingual (English/Spanish) is helpful. The position is full-time and requires excellent communication skills and the ability to meet licensing requirements.

Qualifications

• Computer literate, from basic to intermediate skills.
• Excellent communication skills, assertive, focused on customer experience.
• Must pass state licensing requirements.

Responsibilities

• Sell new auto insurance policies and renew existing policies.
• Provide professional, courteous service to customers.
• Answer questions regarding customer’s policy.

Skills

Communication skills

Bilingual (English/Spanish)

Computer skills

Customer service

Education

High School Diploma

Job description

Overview

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Participates in marketing initiatives for new business development as needed
• Maintains a neat and clean work area and office
• Performs FNOL vehicle inspections
• Takes vehicle pictures (squatting, bending, flexing required)
• Runs bank deposits
• Full-time position
• Other duties as assigned

Qualifications and Requirements

• Computer literate, from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education and Experience

• High School Diploma
• Previous customer service experience is helpful