CSR- In office Sales Representative

Fred Loya Insurance Agency; Garfield Heights (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Fred Loya Insurance Agency is seeking a Customer Service Representative in Garfield Heights, OH. The role includes selling new auto insurance policies, servicing existing ones, and marketing for new business.

Candidates should possess a High School Diploma, strong communication skills, and experience in customer service is helpful. The position requires reliable transportation and flexibility in scheduling.

Qualifications

• Computer literate, from basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Must have excellent communication skills and provide a first-rate experience.

Responsibilities

• Sell new auto insurance policies.
• Provide professional, courteous service to customers.
• Answer questions regarding customer policies.

Skills

Sales

Bilingual (English/Spanish)

Excellent communication skills

Computer literacy

Education

High School Diploma

Job description

Overview

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Participates in marketing initiatives for new business development as needed
• Maintains a neat and clean work area and office
• Performs FNOL vehicle inspections
• Takes vehicle pictures (squatting, bending, flexing required)
• Runs bank deposits
• Full-time position
• Other duties as assigned

Qualifications and Requirements

• Computer literate, from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education and Experience

• High School Diploma
• Previous customer service experience is helpful