CSR- In office Sales Representative

Fred Loya Insurance Agency; Alice (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Fred Loya Insurance Agency in Alice, Texas, is seeking a Customer Service Representative to sell new auto insurance policies, renew existing ones, and provide exceptional service to customers.

The ideal candidate is computer literate, has excellent communication skills, and is flexible with their schedule. Bilingual candidates (English/Spanish) are preferred. This full-time role involves responsibility for identifying customer needs and assisting with transactions.

Qualifications

• Computer literate, from basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Must have excellent communication skills and be assertive.

Responsibilities

• Selling new auto insurance policies.
• Providing professional service to customers.
• Answering questions regarding customer's policy.

Skills

Customer service skills

Communication skills

Bilingual (English/Spanish)

Computer skills

Education

High School Diploma

Job description

Overview

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Participates in marketing initiatives for new business development as needed
• Maintains a neat and clean work area and office
• Performs FNOL vehicle inspections
• Takes vehicle pictures (squatting, bending, flexing required)
• Runs bank deposits
• Full-time position
• Other duties as assigned

Qualifications and Requirements

• Computer literate, from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education and Experience

• High School Diploma
• Previous customer service experience is helpful