CSR- In office Sales Representative

Fred Loya Insurance Agency; Yuma (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Fred Loya Insurance Agency is looking for a Customer Service Representative in Yuma, Arizona. The role involves selling new auto insurance policies and servicing existing ones. Candidates should possess excellent communication skills and the ability to provide a high-quality customer experience.

This full-time position also requires a high school diploma and customer service experience, with bilingual abilities being a plus. Flexibility in schedule and reliable transportation are necessary.

Qualifications

• Must have computer skills, from basic to intermediate.
• Bilingual skills in English and Spanish are preferred.
• Excellent communication skills required.

Responsibilities

• Responsible for selling and servicing auto insurance policies.
• Provides courteous service to customers.
• Handles customer inquiries regarding policies.

Skills

Computer skills

Bilingual (English/Spanish)

Excellent communication skills

Customer service experience

Education

High School Diploma

Job description

Overview

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Participates in marketing initiatives for new business development as needed
• Maintains a neat and clean work area and office
• Performs FNOL vehicle inspections
• Takes vehicle pictures (squatting, bending, flexing required)
• Runs bank deposits
• Full-time position
• Other duties as assigned

Qualifications and Requirements

• Computer literate, from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education and Experience

• High School Diploma
• Previous customer service experience is helpful