CSR- In office Sales Representative

Fred Loya Insurance Agency; Lynwood (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Fred Loya Insurance Agency in Lynwood, California, is seeking a dedicated Customer Service Representative to sell and service auto insurance policies. The ideal candidate will have excellent communication skills and be assertive while providing a top-notch customer experience. Responsibilities include selling new policies, servicing existing ones, and maintaining a clean and organized workplace. Bilingual (English/Spanish) candidates are encouraged, and reliable transportation is a must. This is a full-time position with flexible scheduling.

Qualifications

• Must have excellent communication skills, be assertive, and provide a first-rate experience for customers.
• Previous customer service experience is helpful.
• Computer literate from basic to intermediate skills required.

Responsibilities

• Sell new auto insurance policies and renew existing policies.
• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customer policies.

Skills

Customer service

Bilingual (English/Spanish)

Communication skills

Computer literacy

Education

High School Diploma

Job description

Brief Description

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Essential Duties and Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Involves with marketing initiatives for new business development on an as‑needed basis
• Maintains a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned

Requirements

• Computer literate desired from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first‑rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education/Training/Experience

• High School Diploma
• Previous customer service experience is helpful