CSR- In office Sales Representative

Fred Loya Insurance Agency; Cudahy (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Fred Loya Insurance Agency seeks a Customer Service Representative in Cudahy, California. This full-time role involves selling and renewing auto insurance policies while providing exceptional service to customers. Ideal candidates will possess a High School Diploma and should exhibit strong communication skills, computer literacy, and a flexible schedule. Bilingual skills in English and Spanish are advantageous. This position requires reliability and engagement in new business development efforts.

Qualifications

• Basic to intermediate computer skills are desired.
• Previous customer service experience is helpful.
• Ability to provide excellent customer experience.

Responsibilities

• Sell new auto insurance policies.
• Renew and service existing policies.
• Provide professional and courteous service.

Skills

Computer literacy

Bilingual (English/Spanish)

Excellent communication skills

Assertiveness

Education

High School Diploma

Job description

Brief Description

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Essential Duties and Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and processes transactions
• Identifies any potential needs the customer may have regarding their policy
• Follows up with customers on quotes, renewals, and cancellations
• Involves with marketing initiatives for new business development on an as‑needed basis
• Maintains a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned

Requirements

• Computer literate desired from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first‑rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education/Training/Experience

• High School Diploma
• Previous customer service experience is helpful