CSR II: Elevate Customer Experience & Order Support

Patterson Companies, Inc.; Clayton (MO); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

401(k) Match Retirement Savings Plan

Paid Time Off

Holiday Pay & Floating Holidays

Volunteer Time Off

Educational Assistance Program

Parental and Adoption Leave

LifeWorks (EAP)

Patterson Perks Program

Job summary

Patterson Companies, Inc. is seeking a Customer Service Representative II to assist internal and external customers and sales reps with order entry with professionalism and expediting processes. The role emphasizes accuracy, responsiveness, and collaboration across teams.

The CSR II will develop strong relationships, support account profitability, and ensure compliance with company policies while promoting product solutions. The position offers benefits and growth opportunities.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Responsibilities

• Process customer transactions accurately in order-entry system (orders, quotes, returns).
• Maintain accurate customer and territory records and document interactions.
• Monitor and ensure timely shipment dates.
• Provide impeccable customer service and sales support; respond to queries and problems promptly.
• Communicate customer requirements to sales/management and identify suitable products/solutions.

Skills

Customer service

Organization

Attention to detail

Communication

MS Office

Education

High School Diploma or GED

Associate’s Degree

Tools

SAP

Job description

Patterson Companies, Inc. is seeking a Customer Service Representative II to assist internal and external customers and sales reps with order entry with professionalism and expediting processes. The role emphasizes accuracy, responsiveness, and collaboration across teams.

The CSR II will develop strong relationships, support account profitability, and ensure compliance with company policies while promoting product solutions. The position offers benefits and growth opportunities.