CSR

Paycom; Memphis (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Paycom is seeking a Customer Service Representative in Memphis, TN to manage inbound and outbound orders, coordinate with Operations, and support customer communications. You will maintain knowledge of assigned accounts, run daily reports, and help ensure timely routing and shipping.

Strong English communication and 2 yrs of service experience preferred; Spanish is a plus. Responsibilities include documenting interactions, assisting with planning and supplies, and maintaining accurate records.

Qualifications

• Requires high school diploma or equivalent.
• 2 years of customer service experience preferred.
• Strong communication skills and professionalism.
• Ability to read, write, and communicate in English.
• Spanish language ability a plus.

Responsibilities

• Plan, execute, and provide inbound/outbound order management with logs and emails.
• Coordinate with operations to follow routing timelines and ship dates.
• Maintain knowledge of assigned accounts to cover for co-workers.
• Run daily reports and coordinate workload with Customer Service Manager.
• Communicate with customers about daily order volume and status.
• Assist with planning, paperwork, and supply needs for Ops team.
• Keep records of customer interactions and documents.

Skills

Excellent customer service

People-oriented

Strong verbal and analytical skills

English communication

Spanish basics

Education

High school diploma (or equivalent)

Job description

Position Summary: The customer service representative is responsible for a single aspect of a multi-desk account or the complete understanding and administrative procedures. Under the supervision of the Customer Service Manager, Customer Service ensures that reporting to Account Managers and supervisors or other members of the customer service team upcoming promotions, current order volume, and reasonable dates and times for routing and successful shipping. Customer Service is responsible for all inbound receiving, proper notifications, all outbound shipments, routing, paperwork, and confirmation. They are always communicating and demonstrating Patterson’s vision to “Strive to Serve” our customers, partners, and fellow employees with every interaction.Essential Job ResponsibilitiesPlans, executes, and provides all inbound and outbound order management throughout the day with logs, emails, and correspondence with operations and customers bothWorks with operations to assure employees are following order procedures, and timeline for routing and ship datesMaintains knowledge in all areas of assigned accounts to provide coverage for unexpected co-worker absencesRuns daily reports and coordinates with Customer Service Manager on workload and activitiesCoordinates communication with operations to ensure effectiveness and consistencyManages administrative processes to maximize efficiencies for assigned account(s) and operationsCommunicates directly with customers regarding daily volume in assigned account(s)Manages any equipment failures and coordinate them with Ops Manager/Maintenance/ITAssists Ops team in planning, paperwork, and supply needsKeeps records of customer interactions, processes customer accounts, and files documentsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education High school diploma (or equivalent) requiredExperience 2 year of customer service preferredSkills/CapabilitiesStrong customer service skills are requiredPeople-oriented positive attitude is requiredStrong verbal and analytical skills are requiredAbility to read, write, and communicate in English requiredAbility to communicate in Spanish is a plus, but not requiredMust be able to interpret documents such as safety rules, instructions, excel sheets, and procedure manualsMust be able to use standard office equipment, including desktop/laptop computer, printers, copies/scanners, etc., and standard office computer software applications