CSR/Dispatcher

PatchitUP Lansdale PA; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and expanding team at a leading drywall company where your contributions are valued! As a B.E.S.T. Representative, you will play a crucial role in managing schedules, dispatching technicians, and ensuring excellent communication with customers. This position is ideal for self-starters who thrive in a collaborative environment and are eager to grow with the company. With a focus on positive culture and dedication to excellence, this is an exciting opportunity to make a real impact in a thriving business. If you're motivated and ready to take on new challenges, we want to hear from you!

Qualifications

• Experience with ServiceTitan software is preferred.
• Strong phone and communication skills are essential.

Responsibilities

• Manage schedules and dispatch technicians using ServiceTitan.
• Communicate with customers and handle scheduling calls.

Skills

Communication Skills

Multi-tasking

Customer Service

Scheduling

Fluency in English

Fluency in Spanish

Tools

ServiceTitan

Job description

Welcome to PatchitUP!

*PLEASE DO NOT APPLY IF YOU ARE NOT LOCAL TO THE AREA. NO REMOTE EMPLOYEE WILL BE CONSIDERED AT THIS TIME.

At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

Responsibilities

• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
• Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
• Monitor lead quality. Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.
• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
• Initially in-office.

Requirements

• Preferred experience with ServiceTitan software.
• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Experience in scheduling and dispatching for a home service company is preferred.
• Fluent in English; Spanish is a plus.
• Self-starter, motivated, and a doer.

Why PatchitUP Drywall?

Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.