CSR – Customer Service Representative

MAD Live Solutions; Milwaukee (WI); On-site; USD 22,000 - 33,000; Full time

Job summary

MAD Live Solutions in Milwaukee, WI is seeking a Customer Service Representative to join our growing team. You will handle inbound inquiries via phone, email, or chat, provide accurate information, and help customers resolve issues with empathy and professionalism.

Apply to build a rewarding career in customer service, document interactions in our database, and contribute to delivering outstanding experiences for every customer.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat with professionalism and courtesy.
• Provide accurate information and resolve customer issues in a timely manner.
• Document all customer interactions and feedback in the company database.
• Assist customers with product-related questions and troubleshooting.
• Maintain a positive and empathetic attitude toward customers at all times.

Job description

Job Description

We are excited to announce an opening for an Customer Service Representative at our dynamic and rapidly growing company. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and are eager to build a rewarding career in customer service.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat with professionalism and courtesy.


• Provide accurate information and resolve customer issues in a timely manner.


• Document all customer interactions and feedback in the company database.


• Assist customers with product-related questions and troubleshooting.


• Maintain a positive and empathetic attitude toward customers at all times.